Systems Support Developer Analyst

The role holders’ primary duties will be to support and develop the University’s Financial Systems (Currently Oracle EBS). The role holder will also provide advice, guidance and support and carry out all aspects of business process and systems analysis, software maintenance and development; liaising as required with other internal IT teams and external suppliers as appropriate.

The role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective and quality driven Information Technology service to staff and students within the Corporate, Administrative, Academic Research and Learning and Teaching functions of the University. The role holder will provide a highly professional, friendly and customer focused face to the services offered by University IT.

The role holder will take responsibility for:

• The specification, design, development, integration, testing and documentation of large or complex systems, selecting the most appropriate design standards, methods and tools consistent with agreed enterprise and solution architectures and ensure they are applied effectively.
• Reviewing others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
• Contributing to policies for the selection of architecture components.
• Evaluating and undertaking impact analysis on major design options and assessing and managing associated risks.
• Ensuring that the system design balances functional, service quality and systems management requirements.
• The specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls.
• Assessing associated risks, and specifying recovery routines and contingency procedures.
• Assisting with the translation of logical designs into physical designs.
• The maintenance of application support processes, and checking that all requests for support are dealt with according to agreed procedures.
• Using application management software and tools to investigate issues, collect performance statistics and create reports.

This position is full time (35 hours per week) and open-ended. Salary: £40,497 - £45,413 per annum (Grade 6).

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.

In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

The position is based within University IT where the role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective, customer focused and quality driven IT service to all staff and students across the University.

The Job Requires The Role Holder To:

• Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of complex technical systems.
• Take responsibility for the specification and design of large or complex systems.
• Resolve issues independently where they fall within set role objectives.
• Agree appropriate design standards, methods and tools in consultation with senior management.
• Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.
• Maintain market awareness, assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability.
• Liaise with colleagues where appropriate on cost benefit analyses, risk analyses and development plans.
• Liaise with external suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements.
• Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times.
• Provide technical expertise, advice and guidance on all aspects of design and technology within your remit.
• Review technology costs against planned budgets, liaise with technology suppliers of equipment, software and services to maximise value and return on investment.
• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service.
• Produce statistics for use in measuring key performance indicators (KPIs).
• Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate.
• Ensure that problems are managed in accordance with agreed standards and processes, and that escalation procedures are adhered to, ensuring that complex and high impact problems are dealt with effectively.
• Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University.
• Provide advice and guidance where necessary.
• Plan and deliver small scale projects, consult with and advise Project Managers to help them plan, prioritise and set project milestones to ensure that resources are appropriately deployed in order to meet deadlines.
• Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.
• Create specific working groups from colleagues across the University to achieve departmental objectives.
• Abide by University policies on health and safety and equality and diversity.
• Perform other duties occasionally which are not included above, but consistent with the role.
• Complete tasks normally associated with junior colleagues to meet operational demands.
• Undertake duties associated with a more senior role for developmental purposes.

Where the role requires staff management and leadership the following responsibilities will also apply:

• Manage performance, inductions and development of staff under the line management of the role holder.
• Support and guide team members in welfare issues, escalating as necessary to specialist support areas.

Current Technologies: OracleEBS, SAP Concur, JIRA.

Essential Criteria:

• Qualifications And Education: Degree/NVQ 4 or equivalent / Professional membership/experience.
• Knowledge, Skills and Experience: Good organisational skills with the ability to work flexibly to prioritise successfully under pressure. Able to document complex technical solutions in a logical and clear framework that can be readily understood by others. Proven experience in developing new processes and procedures and of utilising toolsets for monitoring, auditing and reviewing service support performance. Excellent and proven relationship management skills with experience of managing the requirements of stakeholders.
• Customer Service, Communication and Team Working: Proven ability to shape developments through active participation within teams and groups. Excellent interpersonal, communication and organisational skills. Able to document complex technical solutions in a logical and clear framework that can be readily understood by others. Proven ability to develop networks in order to contribute to long term developments.
• Planning, Analysis and Problem Solving: Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques. Evidence of ability to undertake and deliver specific projects and supervise short term project teams, and ability to be flexible to prioritise workload under pressure.

Desirable Criteria:

• Experience of developing in Java (JDeveloper), APEX, BI Publisher or Developer Suite 10g.
• An understanding of UNIX/Linux OS – navigation, file manipulation etc.
• Experience of supporting and developing Oracle e-Business Suite r12.
• Knowledge of finance systems, procedures and processes.
• Management qualification in ITIL or similar.
• Ability to speak Welsh or willingness to learn.