Change Deployment Manager - London

An exciting opportunity has arisen as Royal Mail embarks on one of its most challenging Transformations in its history. In the realm of transformational change within the delivery function, the Change Deployment Manager plays a pivotal role. This individual is expected to possess a comprehensive understanding of the delivery operation, including its systems, processes, operating model, and tools such as geo-route.

About the role:

• Use the Delivery Revisions process & task-lists to work with the COMs (and during USO the OPL Change Champion) to deploy an optimised revision to the required quality and timescales, realising full benefits.
• Agree roles and responsibility with all interested parties upfront to ensure smooth deployment - raising where colleagues are not undertaking their allocated responsibilities.
• Review unit base data and support COMs to ensure their base data is accurate and the unit readiness checklist can be signed off to time.
• Create optimised duty sets covering both indoor and outdoor workload based on IWT, best method/layout and optimised outdoor routes using GeoRoute.
• Lead the deployment of smaller commercial change where briefing, communicating and tracking of the change is required.
• Follow all nationally agreed processes/national agreements relevant to the change being introduced.
• Work with the key stakeholders/end users to ensure that engagement and communication activity is carried out in line with activity work packages.
• Work with stakeholders to highlight and resolve any risks and issues and barriers to making changes.

About you:

• Georoute Practitioner level competency.
• Duty Manager Practitioner level competency.
• Detailed knowledge of delivery systems - IWT, Delivery Duty System (DDS), model week tool, Route Manager, Floor layout tool, Frame labelling system and fulfilment process.
• Proficient user of QlikView apps including PDA OA and Delivery Opportunity app.
• Knowledge of IT systems - Microsoft products, SharePoint sites.
• Good analytical, planning, and organisational skills.
• Excellent engagement and communication skills, with the ability to build relationships quickly and to explain technical outputs to stakeholders.
• Project Management skills - planning, tracking progress, stakeholder management, risk and issue management, benefit realisation.
• Change Management skills - creating awareness and a desire to change, able to articulate the change narrative, managing resistance and being able to influence.
• Desirable - knowledge of the delivery revision process and operational standards within the delivery function.

Experience:

• In depth understanding of the operation with experience of working within this environment.
• Experience of deploying successful operational change within the operation.
• Experience of Project Management - planning, stakeholder management, communications, risk and issue management, benefits achievement.
• Experience of working with trade union representatives and influencing them to gain agreement to change.

Next Steps:

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.

Extra Benefits:

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.

At Royal Mail Group, we value trust and our people. We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: 10th June 2025. Please note, this advert may close early if the appropriate number of applications has been reached.