Customer Service Operator

Are you passionate about delivering excellent customer service? Do you have experience in a fast-paced environment and an interest in construction or plant hire? Join our growing and leading provider in the plant hire industry!

?? About the Role:

As a Customer Service Advisor, you'll be the first point of contact for customers — helping them with equipment hire, handling enquiries, and ensuring smooth service from start to finish.

?? Key Responsibilities:

• Handle incoming calls, emails, and walk-in enquiries
• Provide hire quotes, availability checks, and equipment recommendations
• Process bookings, returns, and payments accurately
• Liaise with the transport and operations teams to coordinate deliveries
• Build strong customer relationships through friendly, efficient service
• Resolve issues and complaints professionally and promptly

? Requirements:

• Previous experience in customer service (plant hire or similar industry preferred)
• Strong communication and problem-solving skills
• Good IT skills (experience with hire or CRM systems a plus)
• Ability to multitask and remain calm under pressure
• A proactive, can-do attitude with attention to detail

?? What We Offer:

• Competitive salary & benefits
• Full training
• Friendly and supportive work environment
• 5 weeks holiday plus bank holidays
• Xmas shut down

If this interests you, please call or click apply