Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone and chat, resolving queries and providing support.
- Company: Join a diverse team focused on customer service excellence in a structured office environment.
- Benefits: Enjoy a salary of £25,000 - £26,000 with no weekend shifts and great perks.
- Why this job: Perfect for retail pros seeking a Monday-Friday role while utilising your people skills.
- Qualifications: Experience in retail or customer service; strong communication and problem-solving skills required.
- Other info: Work one day a week in the office; inclusive recruitment process for all backgrounds.
The predicted salary is between 25000 - 26000 £ per year.
Salary: £25,000 - £26,000 + great benefits
No weekends! Office hours only
Worked in Retail? Ready for a Change?
If you're great with people, stay calm under pressure, and want to move into a more structured, office-based career - we want to hear from you!
This is the perfect opportunity for someone from a retail, hospitality, or customer service background who wants to move into a Monday-Friday role that still uses all the people skills you've built on the shop floor - just without the late nights and weekend shifts!
What You'll Be Doing:
- Handling inbound phone calls and live chat messages from customers
- Helping with product queries, order updates, and general support
- Logging interactions accurately on the CRM system
- Delivering a friendly, professional service every time
- Collaborating with your team to resolve issues quickly and positively
What We're Looking For:
- Experience in retail, hospitality or face-to-face customer service
- Confident communicator, both written and verbal
- A natural problem-solver with a positive, can-do attitude
- Keen to learn and grow in an office environment
- Comfortable using computers and navigating different systems
Please note: We can only consider applications from candidates who have the right to work in the UK.
Retail Support Advisor - Chat & Phone 1 day a week in office employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Support Advisor - Chat & Phone 1 day a week in office
✨Tip Number 1
Familiarise yourself with common customer service scenarios that you might encounter in this role. Think about how your retail experience can translate into handling phone calls and live chats effectively.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. This will help you feel more confident when speaking to customers and ensure you can convey information clearly and professionally.
✨Tip Number 3
Research the company and its products thoroughly. Being knowledgeable about what we offer will not only impress us but also enable you to provide better support to customers during your interactions.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle challenges in a calm and effective manner.
We think you need these skills to ace Retail Support Advisor - Chat & Phone 1 day a week in office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail, hospitality, or customer service. Emphasise your communication skills and any relevant achievements that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention how your background in retail has equipped you with the skills needed for a structured office environment, and express your eagerness to learn and grow.
Highlight Relevant Skills: In your application, focus on your problem-solving abilities and your calmness under pressure. Provide specific examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Huntress
✨Showcase Your People Skills
Since the role involves handling customer queries, it's essential to demonstrate your strong communication skills. Share examples from your retail or hospitality experience where you successfully resolved customer issues or provided exceptional service.
✨Prepare for Common Scenarios
Think about typical customer service scenarios you might encounter in this role. Prepare responses for questions like how you would handle an upset customer or a product-related query. This will show your problem-solving abilities and readiness for the job.
✨Familiarise Yourself with CRM Systems
As you'll be logging interactions on a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific software, mention it during the interview to highlight your tech-savviness.
✨Express Your Enthusiasm for Growth
This position is a stepping stone into a more structured office environment. Make sure to convey your eagerness to learn and grow within the company. Discuss any relevant training or development opportunities you’re interested in pursuing.
