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- Tasks: Support over 1000 users and resolve tech issues using cutting-edge Microsoft systems.
- Company: Join a forward-thinking company with 20 years of innovation in business technology.
- Benefits: Enjoy a hybrid work schedule after training and gain exposure to diverse corporate systems.
- Why this job: Collaborate with a talented team and develop skills for future career advancement.
- Qualifications: Proficient in problem-solving, communication, SQL, and basic coding; Microsoft Office experience required.
- Other info: Opportunity to report defects and resolve database issues using Jira.
The predicted salary is between 36000 - 60000 £ per year.
Work Schedule: onsite 5 days a week in office for the first 6 weeks, then 4 days a week in office & 1 day work from home.
About The Role:
The Digital and Product Development Department is responsible for maintaining and enhancing the company's proprietary business systems. The team distributes new features, change requests, and bug fixes to the business every two weeks. You will collaborate directly with our highly talented development team, which includes developers, technical architects, and product owners, to address corporate support issues.
About The Responsibilities:
- Support over 1000 users across 60 offices.
- Support custom systems built using cutting-edge Microsoft technology.
- Identify essential support needs and guarantee management monitoring.
- Get help from the development team.
- Exposure to all corporate systems, including CRM, mobile, third-party engagement, fleet, HR, and IT.
- Understand company objectives and problem-solve effectively.
- Contact the company using phone, video, email, chat, and screen sharing.
- Respond to about 150 support tickets every week.
- Desire to collaborate with a software development team and gain necessary skills.
- Potential to advance to a development position.
- Report defects using our Jira ticketing system.
- Resolve SQL Server database issues through investigations and fixes.
Skills required:
- Proficient in problem solving.
- Communication.
- SQL.
- Jira.
- Basic code reading.
- Microsoft Office experience.
Digital and Product Support employer: FinTop Consulting
Contact Detail:
FinTop Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and Product Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft systems and SQL. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Engage with online communities or forums related to digital product support and development. This can help you gain insights into common issues faced in the field and how to resolve them, which will be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved technical issues or supported users, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights about the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Digital and Product Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital and product support. Emphasise your problem-solving skills, communication abilities, and any experience with SQL or Jira, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as supporting users or collaborating with development teams.
Showcase Technical Skills: If you have experience with Microsoft technologies or SQL Server, be sure to include this in your application. Highlight any relevant projects or tasks where you successfully resolved technical issues or supported users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a support role.
How to prepare for a job interview at FinTop Consulting
✨Showcase Your Problem-Solving Skills
Since the role involves addressing corporate support issues, be prepared to discuss specific examples of how you've effectively solved problems in the past. Highlight your analytical thinking and how you approach troubleshooting.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft technologies, SQL, and Jira. Being able to speak confidently about these tools will demonstrate your readiness for the role and your ability to collaborate with the development team.
✨Demonstrate Strong Communication Skills
As you'll be supporting over 1000 users, effective communication is key. Practice articulating your thoughts clearly and concisely, and be ready to explain technical concepts in a way that non-technical users can understand.
✨Prepare for Team Collaboration Questions
Expect questions about teamwork and collaboration, especially since you'll be working closely with developers and product owners. Think of examples where you've successfully worked in a team setting and contributed to a common goal.
