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- Tasks: Diagnose and repair IT equipment at various customer locations across the UK.
- Company: CDW is a Fortune 500 leader in IT solutions, empowering teams globally since 1984.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and 25 days holiday.
- Why this job: Join a diverse team, learn from inspiring colleagues, and make a real impact in tech.
- Qualifications: Experience with hardware troubleshooting and relevant vendor certifications are essential.
- Other info: Flexible working hours and overtime opportunities available to meet client needs.
The predicted salary is between 29000 - 32000 £ per year.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.
Location: Newcastle / North East region
Base salary between £29,000 to £32,000 (depending on experience), company car, fuel card. OOH is £44/night on call or £308 per week plus OT if called out at 1.5 times.
The role of a Senior Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to server, storage and data centre hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK. Additionally, the Senior Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Key responsibilities:- Travel between a wide variety of customer sites to provide IT support services to meet contractual requirements.
- Provide support services, across IT equipment including but not limited to server, storage and data centre hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK.
- Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
- Obtain/maintain a set of vendor certifications as required by CDW to perform your role.
- Follow documented procedures both CDW and Client supplied, and provide constructive feedback for continuous improvement.
- Always adhere to safety and electric static discharge (ESD) precautions.
- Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW.
- Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply).
- Providing support services into the wider teams within the Integrated Technology Solutions department.
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Qualifications, Skills & Experience:- Experience with installing, troubleshooting, and fixing a variety of hardware devices including servers, storage and network equipment in a data centre Environment plus end user computing, PCs, laptops, tablets, printer & peripherals.
- Ability to install and configure software as per customer requirements.
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP.
- Good all-round understanding of hardware maintenance/break-fix.
- Hold a full UK Driving Licence.
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base.
- Quality focused with excellent attention to detail.
- Capable of working independently and remotely on a wide range of products.
- Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support.
- Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
- Results-oriented with a track record of success for achieving and exceeding goals.
- Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces.
More about CDW and your career with us: At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.
CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.
We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results. Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits.
What we offer:- Life Assurance
- Competitive Contributory Pension
- Private Medical Insurance
- Enhanced Maternity Pay
- 25 days holiday + bank holidays
- Option to buy additional holiday
- Dental Insurance
- Season Ticket Loan + additional perks
Senior Field Services Engineer employer: CDW UK
Contact Detail:
CDW UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Services Engineer
✨Tip Number 1
Familiarise yourself with the specific hardware and software that CDW supports. This includes understanding the installation and troubleshooting processes for servers, storage, and network equipment. Being well-versed in these areas will help you stand out during interviews.
✨Tip Number 2
Make sure to highlight any relevant vendor certifications you hold, such as those from Dell, Lenovo, IBM, or HP. If you don’t have them yet, consider pursuing these certifications before applying to demonstrate your commitment to professional development.
✨Tip Number 3
Network with current or former employees of CDW on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your experience with on-site installations and troubleshooting. Be ready to share specific examples of challenges you've faced and how you resolved them, as this will showcase your problem-solving skills and ability to work independently.
We think you need these skills to ace Senior Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT hardware support, installation, and troubleshooting. Use specific examples that demonstrate your skills with servers, storage, and end-user devices.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for technology and your ability to work independently. Mention your relevant vendor certifications and how they align with the role at CDW.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and resolved technical issues in previous roles. This will demonstrate your methodical approach and attention to detail.
Highlight Flexibility and Teamwork: Emphasise your willingness to work overtime and participate in on-call duties. Mention any experiences where you collaborated with teams to achieve common goals, showcasing your results-oriented mindset.
How to prepare for a job interview at CDW UK
✨Showcase Your Technical Skills
As a Senior Field Services Engineer, you'll need to demonstrate your expertise in diagnosing and repairing IT equipment. Be prepared to discuss specific hardware and software you've worked with, and consider bringing examples of past projects or challenges you've successfully navigated.
✨Understand CDW's Values
Familiarise yourself with CDW's mission and values, particularly their focus on teamwork and customer service. During the interview, express how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you had to troubleshoot complex issues or work under pressure, and be ready to explain your thought process and the outcomes.
✨Demonstrate Flexibility and Adaptability
Given the nature of the role, it's crucial to show that you're adaptable and willing to work overtime or travel as needed. Share examples of times when you've had to adjust your schedule or approach to meet client needs, highlighting your commitment to delivering excellent service.
