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- Tasks: Be the night-time hero for families in need, providing support and maintaining hostel cleanliness.
- Company: Join Cadwyn, a dedicated team helping over 100 families experiencing homelessness each year.
- Benefits: Enjoy 25 days holiday, ongoing training, health support, and a great pension scheme.
- Why this job: Make a real impact while working flexible hours in a supportive environment.
- Qualifications: Experience with diverse support needs, cleaning, and crisis management is essential.
- Other info: Work 8pm-6am shifts, with a 4 on, 4 off schedule.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for a Night Hostel Assistant to join our Supported Housing Department. The department manages two hostels for families experiencing homelessness. We support over 100 families each year. We work with families to help them achieve their potential.
This role is responsible for being the first point of contact for residents during the night. You will provide a high level of customer service whilst trying to meet customer needs. In addition, you will be responsible for maintaining the hostels cleanliness and will complete nightly cleaning tasks following a cleaning checklist.
You will work night shifts 8pm – 6am (4 on then 4 off)
We are looking for someone who is competant using different IT systems, can maintain high standards of cleanliness in the hostel, manage crisis and unexpected events, is proactive with health and safety issues and can build positive relationships with our families.
Experience of working with people with a range of support needs
Experience of cleaning and taking pride in standard of work.
The ability to resolve challenging situations in sensitive manner
Experience of Health and Safety
Ability to work with minimal supervision.
Willingness to support the Cadarn Group values
A great permanent full time opportunity, with an average working week of 35 hours
25 days holiday per year (increasing to 30 with length of service), plus bank holidays pro rata
Ongoing training and development at a pace to suit you
Access to a great Pension Scheme
Medicare health cash plan
Health and wellbeing support
An annual flexible cash benefit
A cycle to work scheme
For full details and to apply, please visit the ‘work with us’ section of Cadwyn’s website www.cadwyn.co.uk
Night Hostel Assistant employer: Cadwyn Housing Association
Contact Detail:
Cadwyn Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Hostel Assistant
✨Tip Number 1
Familiarize yourself with the specific needs of families experiencing homelessness. Understanding their challenges and how to support them will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous experience you have in customer service or crisis management. Being able to demonstrate your ability to handle unexpected situations will be crucial for this role.
✨Tip Number 3
Showcase your cleaning skills and attention to detail. Since maintaining cleanliness is a key responsibility, providing examples of how you've upheld high standards in past roles can make a strong impression.
✨Tip Number 4
Research the Cadarn Group values and be prepared to discuss how you align with them. Demonstrating your commitment to their mission will show that you're a great fit for the team.
We think you need these skills to ace Night Hostel Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Hostel Assistant position. Highlight key skills such as customer service, crisis management, and cleanliness that are essential for the role.
Tailor Your CV: Customize your CV to reflect your experience in customer service, cleaning, and working with diverse support needs. Use specific examples that demonstrate your ability to handle challenging situations and maintain high standards.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for supporting families and your commitment to health and safety. Mention your relevant experience and how it aligns with the values of the Cadarn Group.
Highlight Relevant Experience: In your application, emphasize any previous roles where you worked with vulnerable populations or in a cleaning capacity. Discuss how these experiences have prepared you for the challenges of the Night Hostel Assistant role.
How to prepare for a job interview at Cadwyn Housing Association
✨Show Your Customer Service Skills
As a Night Hostel Assistant, you'll be the first point of contact for residents. Be prepared to discuss your previous customer service experiences and how you handled challenging situations with empathy and professionalism.
✨Demonstrate Your Cleaning Standards
Highlight your experience with maintaining cleanliness and hygiene. You might want to share specific examples of how you've taken pride in your work and followed cleaning protocols in past roles.
✨Discuss Crisis Management Experience
The role requires managing unexpected events. Be ready to talk about any past experiences where you successfully resolved crises or sensitive situations, showcasing your ability to remain calm under pressure.
✨Familiarize Yourself with Health and Safety Protocols
Understanding health and safety is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you've implemented safety measures in previous jobs.
