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For Companies At a Glance
- Tasks: Support end users with IT services and solutions in a hybrid work environment.
- Company: Join a forward-thinking company based in York, focused on modern workspace solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and user satisfaction.
- Qualifications: 3 years in a modern workspace and 5 years in complex IT support required.
- Other info: Experience with IBM MaaS360 and Microsoft 365 is essential.
The predicted salary is between 36000 - 60000 £ per year.
Permanent position based in York with a hybrid work model (2 days onsite per week).
Requirements:
- Previous experience in a modern workspace environment (3 years).
- Technical experience supporting complex IT services and solutions (5 years).
- Experience with IBM MaaS360 or similar MDM solutions.
- Experience in the use of Kace or similar imaging and deployment platforms.
- Expert technical knowledge of Windows-based end user solutions.
- Expert technical knowledge of Microsoft 365, specifically Intune and Autopilot.
- Experience with security tools for the end user estate.
- Good understanding of infrastructure monitoring and its role in supporting service performance and SOCs.
- Experience working to SLA/KPIs.
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as IBM MaaS360 and Microsoft Intune. Having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the End User Support Specialist role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with SLAs and KPIs in detail. Be ready to share specific examples of how you've met or exceeded these metrics in previous roles, as this will demonstrate your ability to deliver results.
✨Tip Number 4
Stay updated on the latest trends in end-user support and IT infrastructure. Being knowledgeable about emerging technologies and best practices will show your commitment to the field and your readiness to contribute to our team.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in a modern workspace environment and your technical skills. Emphasise your expertise with IBM MaaS360, Microsoft 365, and any other tools mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the End User Support Specialist role. Mention your experience with complex IT services, security tools, and your understanding of SLA/KPIs to demonstrate your fit for the position.
Showcase Relevant Projects: If you have worked on specific projects involving Kace or similar imaging platforms, include these in your application. Detail your role and the impact of your contributions to showcase your hands-on experience.
Highlight Soft Skills: In addition to technical skills, mention your soft skills such as communication and problem-solving abilities. These are crucial for an End User Support Specialist, as you'll be interacting with users and resolving their issues.
How to prepare for a job interview at Investigo
✨Showcase Your Technical Expertise
Be prepared to discuss your technical experience in detail, especially regarding IBM MaaS360, Microsoft 365, and Windows-based solutions. Highlight specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your ability to troubleshoot complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your problem-solving process.
✨Familiarise Yourself with SLA/KPI Metrics
Understand the importance of SLAs and KPIs in an end-user support role. Be ready to discuss how you've met or exceeded these metrics in previous positions and how you plan to do so in this role.
✨Prepare Questions About the Company’s Infrastructure
Research the company's infrastructure and be ready to ask insightful questions about their current systems and tools. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
