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- Tasks: Be the go-to person for customer inquiries and provide top-notch support.
- Company: Join a dynamic organisation in London focused on excellent customer service.
- Benefits: Enjoy a competitive salary and flexible shift options.
- Why this job: Gain valuable experience in customer service while building relationships and making an impact.
- Qualifications: Must have great communication skills, a positive attitude, and be computer literate.
- Other info: Perfect for high school and college students looking for part-time or full-time work.
The predicted salary is between 18000 - 24000 £ per year.
Location: London
Salary: £18,000 - £24,000 per annum
Our client is looking to recruit a Customer Service Adviser to be based in London.
Job responsibilities:
- First point of resolution for all inquiries
- Providing members with advice and guidance on next steps and their on-going journey with the organisation.
- Developing and maintaining excellent communications with other teams and divisions
- Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.
Requirements:
- Have excellent customer service skills.
- Have excellent communication and listening skills.
- Be computer literate.
- Relationship building skills
- Can do attitude
- Good attention to detail.
- Flexible to work shifts.
Customer Service Advisors Vacancy employer: London PBB
Contact Detail:
London PBB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors Vacancy
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle inquiries effectively.
✨Tip Number 2
Practice active listening techniques. During your interactions, whether in interviews or networking, show that you can listen attentively and respond appropriately, which is crucial for a Customer Service Advisor role.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Since the role requires shift work, highlighting your willingness to work varied hours can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisors Vacancy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use keywords from the job description, such as 'excellent communication', 'relationship building', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully resolved customer inquiries in the past and how you embody a 'can do' attitude.
Highlight Relevant Skills: In your application, emphasise your computer literacy and flexibility to work shifts. These are key requirements for the role, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at London PBB
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've successfully resolved customer inquiries and provided excellent service, as this is crucial for the role.
✨Demonstrate Communication Skills
During the interview, focus on your communication and listening skills. Practice active listening by summarising what the interviewer says and responding thoughtfully, showing that you can effectively engage with customers.
✨Exhibit a Can-Do Attitude
Employers love candidates who approach challenges positively. Be prepared to discuss situations where you maintained a positive attitude in difficult circumstances, demonstrating your resilience and problem-solving abilities.
✨Prepare for Shift Flexibility Questions
Since the role requires flexibility with shifts, be ready to discuss your availability. Show that you're adaptable and willing to work different hours, which will reassure the employer of your commitment to the role.
