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- Tasks: Manage schedules and communication for engineers, ensuring timely completion of tasks.
- Company: Sureserve delivers essential heating and energy solutions, prioritising safety and customer satisfaction.
- Benefits: Enjoy remote work, wellbeing programmes, enhanced leave, and career development opportunities.
- Why this job: Be part of a mission-driven team improving lives through energy efficiency and compliance.
- Qualifications: Strong communication skills, IT proficiency, and a customer-focused attitude are essential.
- Other info: Weekend shifts only, with opportunities for personal and professional growth.
Sureserve's mission is to be the trusted partner of choice for the social housing and public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We play a key role in decarbonisation, always prioritising safety, integrity, and respect for customers, employees, residents, and the environment. Our focus is on providing high-quality solutions that promote energy efficiency, and ensure warm, safe, and compliant homes, thereby improving residents' quality of life.
We are recruiting a diligent, professional Contract Administrator to join our busy team. The ideal candidate will be resilient, detail-oriented, with excellent communication skills and the ability to multitask effectively.
Overview of Role: The Contract Administrator acts as a vital link between stakeholders, ensuring accurate data delivery and communication, and that all works are scheduled and completed on time, meeting company and client standards. The successful candidate will support team leaders, engineers, suppliers, and tenants with administrative tasks, ideally with experience in housing, premises, or facilities management sectors.
Key Responsibilities:
- Planning daily work schedules for Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, and Apprentices, and communicating these effectively.
- Ensuring data is accurate and delivered promptly.
- Maintaining up-to-date records via appropriate systems.
- Collaborating with other Contract Administrators and Supervisors.
- Handling calls from clients and tenants professionally.
Required Attributes:
- A self-motivated individual eager to develop within a successful company.
- Strong customer service skills.
- Proficiency with Microsoft Office, IT systems, and databases, with excellent organizational skills.
- Experience handling high call volumes is advantageous.
- A friendly, professional attitude to foster good relationships with engineers, tenants, and clients.
All applicants will undergo criminal and reference checks prior to employment. Working hours are: 8am-5pm on Saturday and 8am-4pm on Sunday, including Out of Hours Calls.
What We Offer:
- Employee wellbeing programmes, occupational health support, and counselling services.
- Annual leave based on service level.
- Enhanced maternity and paternity packages.
- Dental and healthcare cash plans.
- Cycle to Work and Electric Vehicle Leasing Schemes.
- Gender & Equality Working Group.
- Sureserve Academy for career development.
- Employee Voice Programme and social activities.
- Sureserve Legends celebrating our employees' embodiment of our values.
Sureserve is committed to diversity and inclusion. We celebrate individual differences, which contribute to our collective success. All qualified applicants will receive consideration regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable adjustments during recruitment for those who need them. Please contact scc-hr@sureserve.co.uk for assistance. Successful applicants will undergo eligibility checks, including right to work and DBS checks. Join us in our mission to deliver excellence across the UK.
Contract Administrator- Weekends ONLY(homeworking) employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
scc-hr@sureserve.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator- Weekends ONLY(homeworking)
✨Tip Number 1
Familiarise yourself with the social housing and public sector landscape. Understanding the challenges and regulations in these areas will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've effectively managed schedules or handled multiple tasks in previous roles. This will be crucial for the Contract Administrator position, where multitasking is key.
✨Tip Number 3
Practice your communication skills, especially in handling calls. Since you'll be dealing with clients and tenants, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 4
Research Sureserve's values and mission. Being able to align your personal values with those of the company can make a strong impression during interviews, showing that you're not just looking for any job, but are genuinely interested in contributing to their mission.
We think you need these skills to ace Contract Administrator- Weekends ONLY(homeworking)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required attributes for the Contract Administrator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in housing, premises, or facilities management sectors. Provide specific examples of how you've successfully managed schedules, communicated with stakeholders, or handled administrative tasks in similar roles.
Showcase Communication Skills: Since the role requires excellent communication skills, include examples in your CV or cover letter that demonstrate your ability to communicate effectively with clients, engineers, and team members. This could be through managing high call volumes or resolving issues professionally.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description, such as 'data accuracy', 'multitasking', and 'customer service', to ensure your application stands out to the hiring team.
How to prepare for a job interview at Sureserve Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Contract Administrator. Be prepared to discuss how your skills and experiences align with their needs, especially in planning schedules and managing data.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, demonstrate your excellent communication skills during the interview. Share examples of how you've effectively communicated in previous roles, particularly in high-pressure situations.
✨Highlight Your Organisational Abilities
The ability to multitask and stay organised is crucial for this position. Prepare to discuss specific tools or methods you use to keep track of tasks and ensure deadlines are met, especially when handling multiple calls or requests.
✨Emphasise Customer Service Experience
Given the importance of customer service in this role, be ready to talk about your experience in dealing with clients or tenants. Highlight any instances where you resolved issues or improved customer satisfaction, as this will resonate well with the company's values.
