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For Companies At a Glance
- Tasks: Engage with customers and contractors to ensure smooth delivery of home improvement projects.
- Company: Join emh, a values-driven organisation focused on integrity, diversity, and excellence.
- Benefits: Enjoy flexible working, 39 days annual leave, and a competitive salary with a pension scheme.
- Why this job: Be part of a supportive team that values personal development and community impact.
- Qualifications: Strong communication skills and customer focus are essential; experience in compliance is a plus.
- Other info: This is a 12-month fixed-term contract with opportunities for secondments.
The predicted salary is between 22713 - 30237 £ per year.
Based: Home-based, with regular travel to sites across the East Midlands, and regular attendance at our head office in Coalville Leicestershire
Hours: 35 hours per week, working Monday to Friday
Salary: £27,213 - £30,237 annum (RFJ 5)
The role
We have an exciting opportunity for a Tenant Liaison Advisor to join our Planned Works team for a 12-month Secondment/Fixed Term Contract. As a Tenant Liaison Advisor, you will be responsible for liaising with our customers to assist the onsite delivery of emh homes Kitchen and Bathroom Planned Works Programme. You will act as a liaison between our customers, contractors, and emh colleagues, answering any questions and addressing any concerns that the customer may have.
The ideal candidate
You will be customer-focused, a good communicator, and have excellent interpersonal skills. The successful candidate will be able to build rapport with customers and contractors, ensuring their engagement and create a positive relationship that minimises operational issues and complaints. You will have experience of working to deadlines and prioritising workloads, also experience of producing quality compliance and statistical information.
As a Tenant Liaison Advisor, you will regularly be traveling to sites across the East Midlands, and will need to regularly attend our head office, so the ability to travel is essential. Emh encourages endeavours to offer opportunities to work flexibly and from home, where the business need allows.
Our Values
Our Values are important to us at emh and we’re looking for a tenant liaison advisor who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
- Competitive salary
- Contributory pension scheme
- Health cash plan – BHSF
- 39 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)
- Flexible working
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Secondments
Secondment opportunities support a developmental and motivating workplace, enabling colleagues to develop their knowledge, skills and experience and promote talent management across the business. Applications for secondments are open to colleagues who have: Successfully completed their probation, Have been employed for a minimum of 12 months, and Are performing satisfactorily in their substantive role. Prior to submitting an application for secondment, individuals must discuss with their line manager whether a secondment application would be supported by their department.
How to apply
Please apply online with an up-to-date CV.
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application.”
Tenant Liaison Advisor in Coalville employer: emh group
Contact Detail:
emh group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Advisor in Coalville
✨Tip Number 1
Familiarise yourself with the values of emh, such as Integrity and Accountability. During any interviews or discussions, demonstrate how your personal values align with theirs to show you're a good cultural fit.
✨Tip Number 2
Research the Planned Works team and understand the specifics of the Kitchen and Bathroom Planned Works Programme. Being knowledgeable about their projects will help you engage more effectively during conversations with potential employers.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and ability to build rapport. Highlighting these instances can set you apart as a candidate who understands the importance of tenant relationships.
✨Tip Number 4
Since the role involves regular travel, be ready to discuss your flexibility and willingness to commute. Showing that you are prepared for the travel requirements can reassure employers of your commitment to the role.
We think you need these skills to ace Tenant Liaison Advisor in Coalville
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Tenant Liaison Advisor position. Highlight key skills such as customer focus, communication, and interpersonal skills in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job. Emphasise any previous roles where you liaised with customers or managed projects, particularly in a construction or housing context.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your values align with those of emh. Use specific examples to demonstrate your ability to build rapport and manage relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at emh group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Tenant Liaison Advisor. Be prepared to discuss how your skills and experiences align with the role, especially in customer service and communication.
✨Showcase Your Interpersonal Skills
As this role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully built rapport with customers or colleagues. Be ready to share these stories during the interview.
✨Demonstrate Flexibility and Travel Readiness
Since the position involves regular travel across the East Midlands, express your willingness and ability to travel. Mention any previous experiences that required flexibility and adaptability in your work schedule.
✨Emphasise Alignment with Company Values
Familiarise yourself with emh's values: Integrity, Diversity, Openness, Accountability, Clarity, and Excellence. Prepare to discuss how you embody these values in your work and how they resonate with your personal beliefs.
