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- Tasks: Lead a dynamic IT support team and ensure top-notch service delivery.
- Company: Join a leading innovative software/services company driving cloud transformation.
- Benefits: Enjoy excellent salary, pension, health benefits, stock options, and hybrid working.
- Why this job: This is a landmark opportunity to advance your career in a cutting-edge environment.
- Qualifications: 10+ years in IT, with 5+ years in management; expertise in Azure and network security required.
- Other info: Work hybrid, with just 2 days in the office per week.
The predicted salary is between 43200 - 72000 £ per year.
This is an excellent opportunity for an experienced Support Manager who is looking for a new challenge supporting a cloud first transformation. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. Excellent salary + Pension + Health + stock options + hybrid working - 2 days in the office per week.
Do you have experience of leading and managing IT and facilities services ideally across multiple global sites? The role ensures high performance and availability of internal systems for all users, contributing to strategic IT decisions, and supporting a Cloud First transformation using Microsoft Azure. You will also be responsible for mentoring the Internal Support Team and ensuring service excellence.
Responsibilities:- Service Management:
- Lead and manage the Internal Support Team, ensuring SLAs and business requirements are met.
- Deliver 1st to 3rd line support, including hands-on problem resolution.
- Oversee the rota-based support desk and out-of-hours coverage.
- Manage all IT infrastructure including servers, cloud services (Azure), network, and security systems.
- Maintain and improve high availability, disaster recovery, and business continuity plans.
- Implement and manage corporate systems (e.g., email, backups, telephony).
- Plan and execute IT projects aligned with the Cloud First strategy.
- Identify and eliminate technical debt; maintain budget control and efficiency.
- Manage vendor/supplier relationships and negotiate contracts effectively.
- Ensure implementation and adherence to cybersecurity and information security best practices.
- Participate in internal and external audits where needed.
- Ensure upkeep and technical readiness of office environments.
- Support facilities infrastructure related to IT operations.
- 10+ years IT industry experience, 5+ years in a managerial capacity.
- Proven ability to manage a technical support team (5-10 people).
- Expertise in:
- Microsoft Windows Server and Desktop OS
- Microsoft Azure, Intune, MS Defender
- Network architecture, VPN, Firewalls, Routers
- Virtualisation platforms
- Backup and recovery solutions
- Linux and macOS environments
This is just a short overview of what this exciting role will involve, so if you would like a full breakdown of the responsibilities then click APPLY NOW and I will email you a more detailed job description.
Support Manager - Excellent opportunity - Azure, firewall, VPN in Lutterworth employer: Cyber Talent Limited
Contact Detail:
Cyber Talent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager - Excellent opportunity - Azure, firewall, VPN in Lutterworth
✨Tip Number 1
Familiarise yourself with the latest trends in cloud technology, especially Microsoft Azure. Being well-versed in Azure's features and capabilities will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with professionals in the IT support field, particularly those who have experience in managing teams across multiple global sites. Engaging with them can provide insights into the challenges and expectations of the role, which you can leverage in conversations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed technical support teams in the past. Highlight specific examples where you've improved service delivery or resolved complex issues, as this will resonate well with the hiring team.
✨Tip Number 4
Research the company’s culture and values, especially their approach to innovation and cloud-first strategies. Tailoring your conversation to align with their mission can set you apart and show that you're a great fit for their team.
We think you need these skills to ace Support Manager - Excellent opportunity - Azure, firewall, VPN in Lutterworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support management, particularly with cloud services like Microsoft Azure. Emphasise your leadership skills and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's Cloud First strategy. Mention specific experiences that align with the job responsibilities.
Highlight Relevant Experience: In your application, focus on your 10+ years of IT industry experience and your managerial background. Provide examples of how you've led teams and managed IT infrastructure effectively.
Showcase Soft Skills: Don't forget to mention your strong communication and stakeholder management skills. These are crucial for a Support Manager role, especially when working across multiple global sites.
How to prepare for a job interview at Cyber Talent Limited
✨Showcase Your Leadership Skills
As a Support Manager, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your approach to mentoring and ensuring service excellence.
✨Highlight Your Technical Expertise
Make sure to discuss your experience with Microsoft Azure, VPNs, firewalls, and other relevant technologies. Be ready to explain how you've used these tools to solve problems and improve IT infrastructure in previous roles.
✨Understand the Company's Cloud First Strategy
Research the company's approach to cloud transformation and be prepared to discuss how you can contribute to this strategy. Showing that you understand their goals will demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in IT support and how you resolved them, particularly in high-availability environments.
