Customer Experience Executive in West London

Customer Experience Executive – Residential Property Developer
Location: Uxbridge, Middlesex (Office-based)
Sector: Customer Services / Real Estate

The Opportunity:
We\’re working with a high-performing residential and mixed-use property developer that\’s delivering exceptional communities across Greater London. Backed by a leading international property group, this award-winning business is known for its strong focus on design, sustainability, and customer service excellence.

They\’re now looking for a Customer Experience Executive to join their Sales Support team. If you have a passion for delivering outstanding service and want to be part of a growing, purpose-led company in the property development sector, this could be your next great move.

About the Role:
Reporting to the Head of Customer Experience, you\’ll manage the customer journey from the moment of reservation through to post-handover support. Your mission To ensure a smooth, positive experience that drives satisfaction, loyalty, and referrals.

Key Responsibilities Include:

• Overseeing the full customer journey, ensuring every touchpoint meets the highest standards.

• Proactively managing customer expectations and addressing queries.

• Acting as a key liaison between customers and internal teams including Sales, Site, and Aftercare.

• Promoting consistent, clear communication to keep customers informed at every step.

• Gathering feedback to help enhance processes and improve the overall customer experience.

• Supporting initiatives to drive customer satisfaction and Net Promoter Scores (NPS).

• Coordinating post-handover support and resolving any aftercare issues effectively.

Ideal Candidate Profile:

• Strong empathy and communication skills – you\’re naturally customer-focused.

• Detail-oriented, organised, and confident managing time-sensitive processes.

• Comfortable handling customer interactions via phone, email, and messaging apps.

• Familiar with housebuilding or property development processes (preferred).

• A collaborative team player with a proactive mindset.

What\’s On Offer:
A competitive salary package and a suite of core and lifestyle benefits, including:

• 25 days holiday + bank holidays (plus trading scheme & long-service days)

• Group Pension Scheme & Life Insurance

• Bupa Dental Cover & Employee Assistance Programme

• Virtual GP access

• Salary sacrifice scheme for electric vehicles

• Cycle to Work, gym membership discounts, health cash plan

• Perks and retail discounts via Perkpal

• Tech Scheme & Payroll Giving options

The Culture:
This is a forward-thinking, people-first employer that values inclusivity, wellbeing, and professional growth. You\’ll be joining a business that actively supports diversity, offers a welcoming work environment, and genuinely invests in its people.

Eligibility:
Applicants must have the right to work in the UK. Visa sponsorship is not available for this role.