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- Tasks: Welcome patients, manage appointments, and ensure smooth check-in processes.
- Company: Cleveland Clinic is a top healthcare provider with a global presence and a commitment to excellence.
- Benefits: Enjoy 25 days leave, private health insurance, gym discounts, and a generous pension scheme.
- Why this job: Join a supportive team in a dynamic environment focused on world-class patient care.
- Qualifications: Customer service experience and proficiency in Microsoft Office are preferred.
- Other info: This role offers opportunities for cross-training in various Patient Access functions.
The predicted salary is between 26000 - 36400 £ per year.
Location: 55 Moorgate, London, EC2R 6BH - full-time in the office
Contract: Permanent
Job Summary
Salary: From £26,000
Hours: Rota between 7:30am - 8:00pm Monday to Friday, and 7:30am - 3:30pm Saturdays
Responsibilities:
- Meet and greet all outpatients and visitors
- Facilitate appointment requests and referrals
- Ensure complete patient demographic and financial information at check-in
- Assist with patient check-in as required
- Liaise with insurance companies for authorizations
- Collect payments using hospital's payment systems
- Manage cash drawer and reconcile cash
- Provide cost estimates to self-pay patients
- Encourage sign-up to the CCL MyChart App
- Communicate effectively with hospital departments
- Cross-train across all Patient Access areas
- Perform other duties as assigned
The department may require support across various functions including Contact Centre, Cashiering, and Pre-Registration.
Requirements:
- Experience in a patient-facing environment preferred
- Experience with hospital booking software preferred
- Proficiency in Microsoft Office
- Excellent customer service and communication skills
- Ability to adapt and work independently or in a team
Benefits:
- 25 days annual leave plus 8 bank holidays
- 5% pension contribution, Cleveland contributes 10%
- Private Medical and Dental Insurance
- Life Assurance
- Discounted gym facilities
- Employee Assistance Programme
- Seasonal Ticket Loans
About Cleveland Clinic: A leading provider of specialised medical care with over 6 million patient visits annually, employing over 80,000 caregivers worldwide. Our mission is caring for life, researching for health, and educating those who serve.
Interested candidates should apply promptly as shortlisting and interviews may occur while the advert is live. We are committed to equal opportunity employment and inclusivity.
Patient Access Officer - Registration employer: Cleveland Clinic
Contact Detail:
Cleveland Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer - Registration
✨Tip Number 1
Familiarise yourself with the Cleveland Clinic's values and mission. Understanding their commitment to world-class healthcare will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Cleveland Clinic, especially those in patient-facing roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your knowledge of hospital booking software and Microsoft Office. Being able to discuss your proficiency in these areas confidently can set you apart from other candidates during the interview.
✨Tip Number 4
Prepare examples of your customer service experience, particularly in a healthcare setting. Be ready to share specific situations where you effectively communicated with patients or resolved issues, as this is crucial for the Patient Access Officer role.
We think you need these skills to ace Patient Access Officer - Registration
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Access Officer position. Tailor your application to highlight relevant experience in patient-facing environments and any familiarity with hospital booking software.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise your customer service skills and any experience with Microsoft Office, as these are crucial for the role.
Write a Strong Cover Letter: In your cover letter, express your passion for healthcare and your commitment to providing excellent patient access services. Mention specific examples from your past experiences that demonstrate your ability to meet the job's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a healthcare setting.
How to prepare for a job interview at Cleveland Clinic
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Patient Access Officer. Familiarise yourself with the tasks like patient check-in, liaising with insurance companies, and using hospital booking software. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is patient-facing, be prepared to discuss your previous experiences in customer service. Share specific examples where you effectively communicated with clients or resolved issues, as this will highlight your ability to provide excellent care and support.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Adaptability
The job requires cross-training across various functions, so be ready to discuss how you've adapted to new roles or challenges in the past. Highlight your flexibility and willingness to learn, which are crucial traits for a Patient Access Officer.
