Senior Customer Outcomes Manager

Join to apply for the Senior Customer Outcomes Manager role at HJF Promotional Products 1 week ago Be among the first 25 applicants Join to apply for the Senior Customer Outcomes Manager role at HJF Promotional Products Get AI-powered advice on this job and more exclusive features. A fast-growing, highly successful insurer based in Essex is currently seeking a Senior Customer Outcomes Manager. The company work on a hybrid basis and it\’s anticipated you will spend one or two days a week in the office. This is a high-profile, newly-created position within the organisation that will see you lead on, and champion, first line responsibility for ensuring good customer outcomes. Key Responsibilities Lead First Line responsibility for Consumer duty and ensure compliance across the business: Ensure compliance with the Consumer Duty outcomes and FCA cross cutting rules Production of monthly Customer Outcome monitoring Customer Committee Ensure all papers are submitted to a high quality and on time Review and issue minutes Action tracking Challenge where appropriate Drive Tangible Improvements For The Customer By Developing positive relationships with outsource partners, working with them to ensure good customer outcomes Developing appropriate Board level customer reporting which ensures that Board focuses on consumer outcomes Work with stakeholders on product governance ensuring products and services are apt for target customers and provide value. Work with Pricing teams to gather and analyse GIPP (general insurance pricing practices) data and drive changes as necessary. Ensuring oversight of key customer communications, identify continuous improvement. Identify themes and trends from customer complaints and provide recommendations for improvements in underwriting, pricing and claims. You will need at least 5 years experience of working in a regulated entity in customer roles and familiarity with the Consumer Duty requirements, experience of prior engagement with FCA and PRA would be beneficial, with an excellent understanding of risks faced within a delegated environment. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Administrative and Support Services Referrals increase your chances of interviewing at HJF Promotional Products by 2x Sign in to set job alerts for “Senior Customer Manager” roles. Watford, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 2 weeks ago Regional Supervisor, Tesla Support – London/Manchester London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 days ago Senior Customer Service Delivery Manager Watford, England, United Kingdom 2 weeks ago Senior Customer Strategy & Business Manager Hatfield, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 5 days ago Global Customer Service & Safeguarding Manager London, England, United Kingdom 1 week ago Customer Complaints and Retentions Team Lead London, England, United Kingdom 2 weeks ago Customer Relationship Management Manager London, England, United Kingdom 1 month ago Leatherhead, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 5 days ago London, England, United Kingdom 4 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 6 hours ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 day ago Bexleyheath, England, United Kingdom 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr