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- Tasks: Assist customers with savings accounts and handle queries in a friendly environment.
- Company: Join a diverse financial services provider dedicated to supporting the local community.
- Benefits: Enjoy 27 days holiday, work-life balance, volunteering days, and a pension scheme.
- Why this job: Be part of a supportive team culture while making a positive impact on customers' lives.
- Qualifications: Good communication skills and a passion for exceptional customer service are essential.
- Other info: Work Monday to Friday with occasional Saturday mornings; uniform provided.
The predicted salary is between 28800 - 43200 £ per year.
This is a great opportunity to work within the friendly customer service team of a financial services provider to the local community. The organisation has a diverse and inclusive team, with a strong supportive culture and great team spirit. You will be helping customers open, manage and operate their savings accounts, being the first point of call for all customers visiting or calling our branches. When necessary, this will include dealing with queries for those customers choosing to contact us by direct channels including online, email, web chat, post, and telephone.
Responsibilities of the Customer Service Officer
- To provide face to face customer service and administration support for members and savers who transact through the branches as well as provide support and occasionally stand in for Customer Service Department staff.
- To deal with customers wishing to deposit or withdraw funds.
- Process new account applications, issue passbooks, make amendments to existing accounts.
- Process standing order requests, fund transfers including faster payments and CHAPS, accurately and within agreed timescales.
- To support the effective operation of the online systems and savings accounts, promoting the benefits of digital use to customers.
- Be able to answer all customer queries, on all the accounts range, (including the more specialist business and professional accounts).
- Play an active role in all customer relationship management and customer retention initiatives, achieving annual customer service initiative targets as agreed.
- Take ownership for customer complaints and forward to the appropriate department, including recording where necessary.
Requirements for the Customer Service Officer
- Good communication skills used in a customer facing role.
- Preferable to have financial services experience.
- Keen to provide an exceptional customer experience.
- Good listening skills.
- The ability to take ‘ownership’ of customer queries and complaints.
- Excellent team-working skills.
- Happy with working in a branch (uniform provided).
- Branch working: 1 in 4 Saturday mornings in the Branch.
In return they offer:
- Monday – Friday 9am – 5pm.
- 27 days holiday.
- Work life balance.
- Volunteering days.
- Birthday off.
- Pension scheme.
- And much more.
Customer Service Officer (Branches) employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Branches)
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the products and services offered by our organisation. Understanding the basics of savings accounts and customer service protocols will give you an edge during your interactions with us.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable in handling customer queries and complaints, which is crucial for the Customer Service Officer role.
✨Tip Number 3
Showcase your team-working abilities by participating in group activities or volunteering. Highlighting your collaborative spirit can make a significant difference, as we value a strong team culture at StudySmarter.
✨Tip Number 4
Research our company values and culture to align your approach with what we stand for. Demonstrating that you understand and appreciate our commitment to diversity and inclusion will resonate well during the interview process.
We think you need these skills to ace Customer Service Officer (Branches)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in financial services. Use specific examples that demonstrate your communication skills and ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention your understanding of the role and how your skills align with the responsibilities outlined in the job description.
Highlight Teamwork Experience: Since the organisation values team spirit, include examples of how you've successfully worked in a team environment. This could be from previous jobs, volunteer work, or group projects.
Showcase Problem-Solving Skills: Provide examples in your application of how you've taken ownership of customer complaints or queries in the past. Highlight your ability to resolve issues efficiently and maintain customer satisfaction.
How to prepare for a job interview at Ultimate Banking Ltd
✨Showcase Your Communication Skills
As a Customer Service Officer, you'll need to demonstrate excellent communication skills. During the interview, practice clear and concise responses, and be ready to provide examples of how you've effectively communicated with customers in the past.
✨Highlight Relevant Experience
If you have previous experience in financial services or customer-facing roles, make sure to highlight this during your interview. Discuss specific situations where you provided exceptional service or resolved customer issues, as this will show your suitability for the role.
✨Demonstrate Team Spirit
Since the organisation values a strong team spirit, be prepared to discuss how you work well in a team environment. Share examples of successful collaborations and how you contribute to a positive workplace culture.
✨Prepare for Customer Scenarios
Anticipate questions about handling customer queries and complaints. Think of scenarios where you took ownership of a customer's issue and resolved it effectively. This will showcase your problem-solving skills and commitment to customer satisfaction.
