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For Companies At a Glance
- Tasks: Support incoming calls and tickets, resolve faults, and manage installations.
- Company: Join a friendly, family-run MSP in the stunning Essex countryside.
- Benefits: Enjoy hybrid working, profit-sharing bonuses, and 24 days holiday plus Christmas leave.
- Why this job: Develop your tech skills in a supportive team that values your growth and interests.
- Qualifications: Experience in a helpdesk team, strong problem-solving, and customer service skills required.
- Other info: We celebrate diversity and encourage everyone to apply!
The predicted salary is between 28800 - 43200 £ per year.
Do you have MSP or client facing experience? Are you looking for the chance to develop professionally? Working with a fantastic family run MSP near Bishop Stortford, they are situated in the beautiful Essex countryside and have an opening within the team. This is a business where the Helpdesk team are close and they regularly socialise together.
This is a chance to develop your technical skill, work with an array of technologies and decide on which route to take based on your interest. They have grown organically over the last few years, and adapted their progression routes, enabling each engineer to decide a specialism, so you won’t stagnate. You can explore what matters to you!
Responsibilities:- Provide support to incoming calls & tickets
- Provide initial fault resolution remotely
- Triage tickets to agreed SLA’s, escalating when necessary
- Carry out onsite installations when required
- Experience working within a helpdesk team
- A logical thinker, looking to solve problems
- Strong customer service skills
- Ability to work independently under pressure
- Quarterly profit-sharing bonus scheme
- Opportunities for hybrid working
- 24 days holiday plus 2 days holiday for Christmas
- Training and support to achieve Microsoft certifications
If you are looking for a supportive environment, where you can learn and enjoy the place you work, this could be the place for you. APPLY NOW!!
Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.
Contact Detail:
Rutherford Briant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with common helpdesk tools and technologies. Being knowledgeable about ticketing systems, remote support software, and basic troubleshooting techniques will give you an edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. Highlighting your ability to communicate effectively with clients can set you apart from other candidates.
✨Tip Number 3
Research the company culture and values of the MSP. Understanding their approach to teamwork and professional development will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in growth and learning opportunities. Inquiring about training for Microsoft certifications or potential career paths shows your commitment to developing your skills.
We think you need these skills to ace Junior Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk roles or customer service. Emphasise any technical skills and problem-solving abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work with this MSP and how your skills can contribute to their team.
Highlight Relevant Experience: In your application, focus on any previous helpdesk or client-facing experience. Provide examples of how you've successfully resolved issues or provided excellent customer service.
Showcase Your Learning Mindset: Express your eagerness to learn and develop professionally. Mention any relevant training or certifications you are pursuing or plan to pursue, especially those related to Microsoft technologies.
How to prepare for a job interview at Rutherford Briant
✨Showcase Your Customer Service Skills
As a Junior Helpdesk Engineer, strong customer service skills are essential. Be prepared to share examples of how you've successfully resolved customer issues in the past, demonstrating your ability to communicate effectively and empathise with users.
✨Demonstrate Problem-Solving Abilities
Employers are looking for logical thinkers who can tackle problems head-on. During the interview, discuss specific instances where you've identified and solved technical issues, highlighting your analytical approach and persistence.
✨Familiarise Yourself with Common Technologies
Since the role involves working with various technologies, it's beneficial to research and understand the tools and systems commonly used in helpdesk environments. Mention any relevant experience you have with these technologies during your interview.
✨Express Your Desire for Professional Development
This position offers opportunities for growth and specialisation. Make sure to convey your enthusiasm for learning and developing your technical skills, as well as your interest in pursuing Microsoft certifications or other training opportunities.
