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- Tasks: Support landlords and tenants through the tenancy progression process with a customer-first approach.
- Company: Home Made is a fast-growing prop-tech company revolutionising the renting experience for everyone.
- Benefits: Enjoy 24 days annual leave, discounts, social events, and access to an on-site gym.
- Why this job: Join a mission-driven team focused on improving the renting experience while developing your skills.
- Qualifications: Strong communication, project management, and customer service skills are essential; no real estate experience needed.
- Other info: Office-based in Southwark, London, with one day of remote work post-probation.
The predicted salary is between 28800 - 48000 £ per year.
Our Customer Success team is at the heart of our business supporting the end to end process from the point of offer agreed through to day to Move In. This role is suited to those who are excited by a fast paced and busy role, and who have the ability to do it with a high level of accuracy. Our team work together to achieve a common goal, importantly doing things in parallel to ensure a positive customer experience. Prior real estate experience isn't required!
Location: Southwark, London (office-based role - 1 day WFH post probation)
Salary: depending on experience
Working Day and Time: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!
As an Operations Associate, you’ll play a key role in ensuring smooth transitions for landlords and tenants. Your responsibilities include:
- Responsible for Tenancy Progression pipeline, known as our Race to Contract, keeping on track through core KPIs.
- Championing a customer-first approach by conducting introductory calls, daily check-ins, and prioritising tenant needs to achieve move-in milestones.
- Staying on top of and ensuring compliance with relevant legislation and maintaining up-to-date knowledge of policy changes, including but not limited to Tenancy Agreements, HMO regulations, Gas & Electrical Safety Standards, Landlord and Tenant Law, and Fire Safety Regulations.
- Collaborating closely with the sales team to efficiently transition deals into tenancies, particularly resolving challenges that may arise.
- Coordinating and managing third-party tenancy services.
- Overseeing logistics such as pre-tenancy maintenance arrangements.
- Monitoring deposit registration processes to ensure regulatory compliance.
- Contributing to departmental growth through ad-hoc projects aimed at improving efficiency and enhancing the customer journey.
About You:
- Excellent Communication Skills: Whether it’s written or verbal, you know how to deliver information clearly, diplomatically, and professionally.
- Project Management: You are experienced in organising tasks, setting priorities, and ensuring projects are completed efficiently and on time.
- Administration: You excel at streamlining processes, maintaining organisation, and handling administrative tasks with precision.
- Customer Service Excellence: You provide exceptional support, building strong relationships and delivering a positive customer experience.
- Detail-Oriented Problem Solver: You have exceptional attention to detail and are always thinking two steps ahead.
Home Made Benefits:
- Annual Leave: 24 days leave + your birthday off
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Culture Club: ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Mental Health Champions, CSR opportunities
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme
We are an equal opportunity employer. Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com
Graduate Operations Associate employer: Home Made
Contact Detail:
Home Made Recruiting Team
joinus@home-made.com
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Operations Associate
✨Tip Number 1
Familiarise yourself with the lettings industry and the specific challenges faced by landlords and tenants. Understanding the customer journey will help you demonstrate your commitment to a customer-first approach during interviews.
✨Tip Number 2
Highlight any experience you have in project management or administration, even if it's from university projects or part-time jobs. Being able to showcase your organisational skills will be crucial for this role.
✨Tip Number 3
Prepare to discuss how you handle compliance and regulatory issues. Research relevant legislation such as tenancy agreements and safety standards, as this knowledge will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Home Made on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Graduate Operations Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of the Graduate Operations Associate role. Emphasise your communication skills, project management experience, and any customer service roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Home Made's mission and values that resonate with you, and explain how your background makes you a great fit for their team.
Highlight Attention to Detail: In your application, provide examples that demonstrate your attention to detail and problem-solving abilities. This could include instances where you successfully managed projects or streamlined processes in previous roles.
Showcase Team Collaboration: Since the role involves working closely with various teams, include examples of how you've effectively collaborated with others in past experiences. Highlight your ability to communicate clearly and work towards common goals.
How to prepare for a job interview at Home Made
✨Showcase Your Communication Skills
As a Graduate Operations Associate, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and professionally during the interview. Use examples from your past experiences where you successfully communicated with others.
✨Highlight Your Organisational Skills
This role requires strong project management abilities. Discuss how you've organised tasks or managed projects in the past, ensuring they were completed efficiently and on time. Mention any tools or methods you used to stay organised.
✨Demonstrate Customer Service Excellence
Since the role focuses on customer success, be ready to share instances where you provided exceptional support. Talk about how you built relationships and ensured a positive experience for customers, as this will resonate well with the interviewers.
✨Be Detail-Oriented
Attention to detail is crucial in this position. Prepare to discuss how you approach problem-solving and ensure accuracy in your work. Provide examples of situations where your attention to detail made a significant difference in the outcome.
