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- Tasks: Engage with customers via online chat, understanding their needs and pitching products.
- Company: Join a dynamic team at Swans Travel, known for its customer-centric approach.
- Benefits: Enjoy uncapped commission, 28 days holiday, and discounts with top brands.
- Why this job: Be the digital voice of a brand, making a real impact while developing your skills.
- Qualifications: Must be computer literate with strong written communication and multitasking abilities.
- Other info: Work 41.25 hours a week with flexible shifts between 8am and 10pm.
The predicted salary is between 24000 - 35000 £ per year.
We have exciting opportunities on our sought-after Webchat Sales Team! In this role you will be the digital voice behind the brand, creating rapport and understanding customer needs through our instant chat platform. You will be responsible for interacting directly with customers through the online chat platform. Understanding customer needs and building trust is essential in providing a memorable personal experience.
What will I do as a Web Chat Sales Advisor?
- Manage inbound chats and build rapport with customers
- Pitch products and plans based on customer accounts
- Multi-task with inbound queries and reply to all in a timely manner
- Discuss new deals and cross-sell additional products
- Establish a strong digital presence in keeping with the brand
- Achieve and exceed sales and productivity targets
- Deliver exceptional customer service throughout every chat, ensuring customers are satisfied with their service
- Investigate customer service enquiries and transfer to relevant departments when we are unable to resolve online
A Few Things You Will Need
- To be computer literate with fast and accurate keyboard skills
- Excellent written communication skills including grammar and spelling
- The ability to multi-task to complete multiple chats
In Return For Your Hard Work, We Offer
- Monthly Basic Salary + UNCAPPED commission
- Internal training and development opportunities
- On-going incentives throughout the months alongside commission
- 28 Days Holiday & your birthday off every year on pay!
- Company Pension
- Discounts with some of the high street's biggest brands & MUCH MORE
Shifts & Salary
41.25 hours a week, 5 days out of 7, shifts between 8am and 10pm. Commission earnings ON TOP of your basic wage average around £500 a month!
To Apply, send an up-to-date CV.
Webchat Advisor employer: Swans Travel Group
Contact Detail:
Swans Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Webchat Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding what you’ll be selling will help you build rapport with customers and pitch effectively during your chats.
✨Tip Number 2
Practice your typing speed and accuracy. As a Webchat Advisor, you'll need to manage multiple chats simultaneously, so being quick and precise will enhance your performance and customer satisfaction.
✨Tip Number 3
Develop your written communication skills. Since you'll be interacting with customers through chat, clear and engaging writing is crucial for creating a memorable experience and ensuring customer needs are met.
✨Tip Number 4
Showcase your ability to multitask. During the interview process, be prepared to discuss examples of how you've successfully managed multiple tasks at once, as this skill is essential for handling inbound queries efficiently.
We think you need these skills to ace Webchat Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and sales. Emphasise any previous roles where you've interacted with customers online or managed multiple queries simultaneously.
Showcase Communication Skills: Since excellent written communication is crucial for this role, consider including examples of your writing skills. You might want to mention any experience with chat platforms or customer interactions that demonstrate your ability to communicate effectively.
Highlight Multi-tasking Abilities: In your application, provide specific examples of how you've successfully managed multiple tasks at once. This could be from previous jobs, school projects, or any relevant experiences that showcase your ability to handle several chats or queries simultaneously.
Express Enthusiasm for the Brand: Research the company and express your enthusiasm for their products and services in your cover letter. Mention why you want to be part of their team and how you can contribute to building a strong digital presence.
How to prepare for a job interview at Swans Travel Group
✨Showcase Your Communication Skills
As a Webchat Advisor, excellent written communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely. Practice responding to potential customer queries in a friendly and professional manner.
✨Familiarise Yourself with the Brand
Understanding the brand's values and products will help you connect better during the interview. Research the company’s offerings and think about how you can pitch them effectively based on customer needs.
✨Prepare for Multi-tasking Scenarios
Since the role involves managing multiple chats simultaneously, be ready to discuss how you handle multi-tasking. Share examples from past experiences where you successfully juggled various tasks without compromising on quality.
✨Emphasise Customer-Centric Approach
The role is all about providing exceptional customer service. Be prepared to talk about your approach to building rapport and trust with customers. Highlight any previous experience where you went above and beyond to ensure customer satisfaction.
