Food & Beverage - Assistant Manager

Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 Conference rooms, pool, spa, tennis court and gym.

Novotel Surfers Paradise is looking for a passionate Food & Beverage - Assistant Manager to join the team ready to steer our team towards unparalleled success. This is a rare opportunity for a career-focused food and beverage professional with strong leadership and financial management skills. Working with and reporting to our Food & Beverage Manager, the Food & Beverage - Assistant Manager is responsible for the execution of industry-leading service, meeting financial targets, inventory management, training, succession planning and business development.

Your ability to effectively collaborate with the team, your entrepreneurial approach, your passion for food and beverage and guest experience, and your ability to generate revenue will all play a significant part in how successful you will be in this long term position with room for personality and passion.

• Manages in compliance with all local, state and Federal beverage and liquor laws.
• Implements agreed upon food and beverage policies and procedures throughout the property.
• Understands beverage control including days on hand, perpetual inventory, bar par levels, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and stock takes.
• Comprehends budgets, operating statements and payroll reports as needed to assist in the financial management of department.
• Empowers team to provide excellent guest service and emphasises guest satisfaction, loyalty guest recognition and a focus on continuous improvement.
• Maintains food handling and sanitation standards.
• Assists with the planning and development of menus.
• Delivering on our Accor Live Limitless loyalty promise.
• Maintaining operational systems, promoting best practice processes and procedures, as well as finding new and creative methods to conduct business.
• Delivering on the Novotel brand and service promise in all interactions.
• Involvement in future planning and the execution activations and special events.
• Responsible for updating and maintaining systems, including Micros Symphony, Order Up.

Qualifications and Experience:

• A strong knowledge of the industry and its trends, as well as a passion for hospitality and service, especially in a busy bar, restaurant atmosphere and conference environment.
• Proven track record of coaching, inspiring, and managing sizable teams of casual employees and fostering a good culture in a world-class service environment.
• The capacity to draw in customers, identify gaps in team skills, train them, evaluate them, and schedule them.
• Raise any concerns with our Talent & Culture Manager.
• The capacity to analyse operations continuously and propose innovations and modifications where necessary to ensure that we keep enhancing both operations and service.
• A dedication to the guest experience and a track record of building and maintaining connections with internal and external stakeholders.
• A keen business sense, a commitment to maximising profits while preserving yield, and a drive to provide outstanding guest service.
• Previous experience with Purchase plus, Micros Symphony, Order Up and Opera Cloud an advantage.
• Have current QLD RSA and First Aid Certification, RMLV desirable.
• MUST HOLD current work rights in Australia, we are not offering sponsorship for this position.

So, when will you be joining us? The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing career and professional development opportunities.
• A rewarding work environment.
• Global discounts on hotel accommodation & Food and Beverage.

What’s in it for you?

• Complimentary parking.
• Free staff meals during shift.
• Colleague food and beverage and accommodation discounts across our worldwide Accor Network.
• Training opportunities through the Accor Academy.
• Employee Assistance program.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

What are you waiting for? APPLY NOW!