SOC Tech Service Delivery Manager

The team you will be working with: SOC Technical Security Service Delivery Manager. We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. This vacancy is based in Glasgow.

About Us: NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.

What you will be doing:

• Using your background in SOC Service Delivery background and experience, you will act as a bridge between the Customer and the Operational Delivery Teams.
• Act as a primary escalation point of contact to the customer.
• Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users.
• Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
• Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team.
• Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
• Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer.
• Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
• Document and present to the customer the weekly and/or monthly service review reports.
• Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
• Co-ordinate the running and reporting of a risk-based vulnerabilities management including scanning systems, networks, and applications to detect potential security weaknesses.
• Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
• Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation.
• Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer’s security gateways and Firewalls.

What experience you will bring:

• At least 10 years of experience in providing technical support and advice for a Security Operations Centre.
• Demonstrate in-depth knowledge of Security incident Management and Security Operations.
• Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
• At least 5 years’ experience in providing Vulnerability Management Services.
• Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies.
• Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
• Demonstrable experience in leading and coordinating diverse teams effectively.
• A valid right to work in the UK.
• Have held UK SC clearance or be eligible for obtaining UK SC clearance.
• Excellent English writing skills for technical documents and improving processes (such as policies and reports).
• Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
• Strong attention to detail and the ability to deliver high quality work.
• A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.

Who we are: We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation.

We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

What we will offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.