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- Tasks: Support drivers and clients, resolving queries via Zendesk in a fast-paced environment.
- Company: Join an award-winning tech company transforming urban mobility and parking experiences.
- Benefits: Enjoy hybrid work options, competitive salary, structured training, and fun team events.
- Why this job: Be part of a rapidly growing company with a mission for smarter, sustainable cities.
- Qualifications: Experience in customer support with excellent written English skills required.
- Other info: Work 2-3 days in the office with opportunities for career advancement.
The predicted salary is between 25400 - 25400 £ per year.
On behalf of our client, a tech-led, award-winning company who is driving a change in the parking industry and reimagining urban mobility, we are currently looking for a detail-oriented and reliable Client and Customer Support Specialist to join their growing team. Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, they’re scaling rapidly.
This role is an excellent opportunity for a motivated professional with experience in customer support who is eager to work in a fast-paced, tech-driven environment. As a Customer and Client Support Specialist, you will handle a wide range of support queries, ensuring high-quality service and effective resolution of customer and client issues.
- Customer & Client Assistance: Provide support to drivers and clients, addressing queries and support requests efficiently via Zendesk. Engage with a variety of internal and external stakeholders to resolve issues across the company’s service estate.
- Excellent written English skills: Ensuring clear and professional customer interactions.
- Customer Support Experience: Proven background in a customer-facing role, with a passion for problem-solving and delivering exceptional service.
- Hybrid Work Environment: Work 2-3 days per week from the office in Croydon, with flexibility to work remotely.
- Competitive Salary: Entry-level position offering a gross salary of £25,400 per year.
- Structured Training: Comprehensive training provided to ensure success in the role.
- Career Development: Opportunities for growth and advancement within the company.
- Team Culture: Weekly team lunches on Mondays and regular company social events, fostering a collaborative and enjoyable work atmosphere.
Customer Service Advisor - Training (Hybrid/Remote) employer: Berg Search
Contact Detail:
Berg Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training (Hybrid/Remote)
✨Tip Number 1
Familiarise yourself with Zendesk, as it's the primary tool you'll be using for customer support. Understanding its features and functionalities can give you a significant edge during the interview process.
✨Tip Number 2
Research the company’s mission and recent achievements, such as their recognition as PayTech Company of the Year. Being able to discuss these points in your conversations will show your genuine interest in the role and the company.
✨Tip Number 3
Prepare examples from your past customer service experiences that highlight your problem-solving skills. Be ready to discuss how you effectively resolved issues and delivered exceptional service to customers.
✨Tip Number 4
Emphasise your adaptability and willingness to work in a hybrid environment. Share any previous experiences where you successfully balanced remote and in-office work, showcasing your flexibility and commitment.
We think you need these skills to ace Customer Service Advisor - Training (Hybrid/Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer support experience and skills. Emphasise your problem-solving abilities and any previous roles where you provided exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in the tech-driven environment of the company. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Communication Skills: Since excellent written English skills are crucial for this role, ensure your application is free from grammatical errors. Use clear and professional language to demonstrate your communication abilities.
Show Enthusiasm for the Company: Research the company’s mission and values, and express your enthusiasm for their goal of transforming parking into a seamless experience. This will show that you align with their vision and are genuinely interested in the role.
How to prepare for a job interview at Berg Search
✨Research the Company
Before your interview, take some time to learn about the company's mission and values. Understanding their focus on transforming parking and urban mobility will help you align your answers with their goals.
✨Showcase Your Customer Support Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your problem-solving skills.
✨Practice Clear Communication
Since excellent written English skills are crucial for this role, practice articulating your thoughts clearly. You might even want to write down a few key points about your experience to ensure you communicate effectively during the interview.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training process or opportunities for career development within the company. This shows your enthusiasm for the role and your desire to grow with the company.
