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- Tasks: Support drivers and clients, resolving queries via Zendesk in a fast-paced environment.
- Company: Join an award-winning tech company transforming urban mobility and parking experiences.
- Benefits: Enjoy hybrid work options, competitive salary, structured training, and fun team events.
- Why this job: Be part of a rapidly growing company with a mission for smarter, sustainable cities.
- Qualifications: Experience in customer support with excellent written English skills required.
- Other info: Work 2-3 days in the office, with opportunities for career advancement.
The predicted salary is between 25400 - 25400 £ per year.
On behalf of our client, a tech-led, award-winning company who is driving a change in the parking industry and reimagining urban mobility, we are currently looking for a detail-oriented and reliable Client and Customer Support Specialist to join their growing team. Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, they’re scaling rapidly.
This role is an excellent opportunity for a motivated professional with experience in customer support who is eager to work in a fast-paced, tech-driven environment. As a Customer and Client Support Specialist, you will handle a wide range of support queries, ensuring high-quality service and effective resolution of customer and client issues.
- Customer & Client Assistance: Provide support to drivers and clients, addressing queries and support requests efficiently via Zendesk. Engage with a variety of internal and external stakeholders to resolve issues across the company’s service estate.
- Excellent written English skills: Ensuring clear and professional customer interactions.
- Customer Support Experience: Proven background in a customer-facing role, with a passion for problem-solving and delivering exceptional service.
- Hybrid Work Environment: Work 2-3 days per week from the office in Croydon, with flexibility to work remotely.
- Competitive Salary: Entry-level position offering a gross salary of £25,400 per year.
- Structured Training: Comprehensive training provided to ensure success in the role.
- Career Development: Opportunities for growth and advancement within the company.
- Team Culture: Weekly team lunches on Mondays and regular company social events, fostering a collaborative and enjoyable work atmosphere.
Customer Service Agent - Remote/Hybrid/Office Based employer: Berg Search
Contact Detail:
Berg Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Remote/Hybrid/Office Based
✨Tip Number 1
Familiarise yourself with Zendesk, as it's the primary tool you'll be using for customer support. Understanding its features and functionalities can give you a significant edge during the interview process.
✨Tip Number 2
Research the company’s mission and recent achievements, such as their recognition as PayTech Company of the Year. Being able to discuss these points in your conversations will show your genuine interest in the role and the company.
✨Tip Number 3
Prepare examples from your past experiences that highlight your problem-solving skills and ability to handle customer queries effectively. This will help you demonstrate your suitability for the fast-paced environment they operate in.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
We think you need these skills to ace Customer Service Agent - Remote/Hybrid/Office Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer support experience. Emphasise any roles where you handled queries or resolved issues, especially in a tech-driven environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples of how you've provided exceptional service in previous roles.
Highlight Communication Skills: Since excellent written English skills are crucial for this role, ensure your application is free from errors. Use clear and professional language to demonstrate your communication abilities.
Show Enthusiasm for the Company: Research the company’s mission and values. In your application, express your excitement about their goal to transform parking and urban mobility, and how you can contribute to that vision.
How to prepare for a job interview at Berg Search
✨Showcase Your Customer Support Experience
Make sure to highlight your previous experience in customer-facing roles. Share specific examples of how you've successfully resolved customer issues and delivered exceptional service, as this will demonstrate your suitability for the position.
✨Familiarise Yourself with Zendesk
Since the role involves using Zendesk for support queries, it’s a good idea to familiarise yourself with the platform beforehand. If you have prior experience with it, be ready to discuss how you used it to enhance customer interactions.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer scenarios. Prepare by thinking through common issues that might arise in a tech-driven environment and how you would approach resolving them effectively.
✨Demonstrate Your Communication Skills
Excellent written English skills are crucial for this role. During the interview, focus on articulating your thoughts clearly and professionally. You might also want to prepare a brief written response to a hypothetical customer query to showcase your communication abilities.
