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- Tasks: Welcome guests at night, ensure their safety, and assist with hotel operations.
- Company: Join Accor, a global leader in hospitality, committed to diversity and inclusion.
- Benefits: Enjoy 28 holiday days, discounted stays, and continuous learning opportunities.
- Why this job: Be part of a friendly team, make a difference, and explore limitless career growth.
- Qualifications: Customer service skills, teamwork, physical fitness, and excellent communication are essential.
- Other info: Immediate start available; work in a beautiful 4-star hotel in Oxford.
Company Description
Why work for Accor?
- Entitle of 28 holiday days (bank holidays included)
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through learning programs by Academy Accor
- Free Bonus Breaks Voucher
- Friends & Family Rates
- Eye Test Vouchers
- Opportunity to grow within your property and across the world
- Friendly working Environment
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
Our mission at Mercure Oxford Hawkwell House Hotel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
As our next Night Porter, you:
- Are the face of Mercure Oxford Hawkwell House Hotel, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- Should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Night Porter, you will become part of a friendly team of 11 talents. Our hotel offers 77 bedrooms, and 3 meeting rooms, breakfast room, Restaurants and Bar.
To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guests perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing: By working at the Mercure Oxford Hawkwell House Hotel, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
About the job:
- Permanant position
- 40 hrs per week
- £12.71 per hour (depends on the experiences)
- Immediate start
- Mercure Oxford Hawkwell House Hotel (OX4 4DZ)
Please send your CV to
Qualifications:
- Customer service skills.
- The ability to work on your own.
- The ability to work well with others.
- Physical fitness and endurance.
- Excellent verbal communication skills.
- Active listening skills.
- The ability to accept criticism and work well under pressure.
Your team and working environment: Mercure Oxford Hawkwell House is a 4* hotel located at the quiet village called Iffley in Oxford. The hotel has Breakfast area, bar, lounge and the restaurant.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Night Porter employer: Hawkwell House Hotel Oxford
Contact Detail:
Hawkwell House Hotel Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Mercure Oxford Hawkwell House Hotel and its services. Understanding the hotel's unique offerings and atmosphere will help you connect with guests and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Highlight your customer service experience in any previous roles. As a Night Porter, you'll be the face of the hotel at night, so showcasing your ability to handle guest relations and provide exceptional service is crucial.
✨Tip Number 3
Prepare to discuss how you can contribute to the hotel's safety and security measures. Being proactive about guest safety and demonstrating your understanding of night audits will set you apart from other candidates.
✨Tip Number 4
Show your passion for hospitality and willingness to learn. The role offers opportunities for growth and development, so expressing your eagerness to participate in training and improve your skills will resonate well with the hiring team.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Night Porter role. Emphasise your ability to work independently and as part of a team, as well as any experience in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Porter's responsibilities. Mention how you can contribute to creating memorable moments for guests and your commitment to safety and guest relations.
Highlight Relevant Skills: In your application, focus on key skills such as excellent verbal communication, active listening, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in previous roles.
Show Enthusiasm for the Company: Express your excitement about joining Accor and the Mercure Oxford Hawkwell House Hotel. Mention specific aspects of their values or benefits that resonate with you, such as their commitment to diversity and inclusion or opportunities for personal growth.
How to prepare for a job interview at Hawkwell House Hotel Oxford
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for guests during the night. Highlight your previous customer service experience and how you can create a welcoming atmosphere for guests.
✨Demonstrate Your Ability to Work Autonomously
This role requires a degree of independence. Be prepared to discuss situations where you've successfully managed tasks on your own, showcasing your ability to handle responsibilities without constant supervision.
✨Emphasise Teamwork and Collaboration
While the role involves working alone at night, you'll still need to support other departments. Share examples of how you've effectively collaborated with colleagues in past roles to ensure smooth operations.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific scenarios, such as dealing with difficult guests or emergency situations. Think through your responses in advance to demonstrate your problem-solving skills and calmness under pressure.
