Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!
My client is looking for a French speaking Customer Service Advisor to join their established Customer Service Team.
If successful you will be supporting potential franchisees from their initial enquiry through their entire company experience, contributing to both their own and the businesses continued success.
Benefits:
Salary up to- £29,000 DOE
Monday to Friday / 38.5 hours, office-based
Company pension
Life insurance
Training programme to develop key skills.
25 days holiday, plus bank holidays
Duties and responsibilities:
Utilise your exceptional French language skills to create an impeccable end to end customer experience.
Support potential French franchisees looking to take on a franchise and guide them through every step of their journey.
Be the first point of contact for French customers and consumers.
Build strong relationships with franchisees both in France and internationally.
In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects.
Support colleagues and team members with other non-French country-specific activities as required.
Skills and experience required:
Fluency in spoken and written French
Experience in a telephone-based customer service role.
Excellent communication skills
Excellent attention to detail and accuracy, ideally with some export administration experience
Customer relationship/customer account management experience
Experience in handling technical or product related customer queries.
An eagerness for problem solving, improvements and delivering solutions.
Confident IT skills including MS office.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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