Support Engineer - MSP Experience

Support Engineer – MSP Experience, Sheffield, South Yorkshire Client: Digital Waffle Location: Sheffield, South Yorkshire, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: Location: Primarily office-based in the Reading area, with occasional visits to client sites. Job Type: Permanent / Full-Time Salary: £30,000 – £36,000 per annum + up to 10% matched pension contribution Licence: Full Clean UK Driving Licence required. MSP experience is essential — candidates without prior experience working within a Managed Service Provider will not be considered. Role Overview: We are seeking a highly capable 2nd/3rd Line Support Engineer to join a growing IT Managed Service Provider (MSP). This is a fantastic opportunity for an experienced technical support professional who thrives in a customer-focused, multi-client environment. You’ll provide enterprise-level technical support to a diverse client base, supporting computer systems, software, and hardware. This hands-on role requires strong problem-solving skills, excellent communication, and a proactive, team-oriented mindset. Key Responsibilities: Provide remote and occasional on-site technical support to clients (2nd/3rd line). Troubleshoot and resolve issues across hardware, software, and networking. Manage tickets and workflows via a helpdesk system. Set up, configure, and support desktops, servers, printers, phones, routers, firewalls, and access points. Document solutions and build a knowledge base. Collaborate with peers and escalate complex issues when necessary. Assist with training needs analysis and internal skill development. Technical Requirements: Experience in a technical support role within an MSP (essential). Strong knowledge of Windows OS and modern Windows Server environments (Domains, AD, DNS, DHCP). Experience with virtualization technologies (VMware vCenter, ESXi or Hyper-V). Good understanding of networking fundamentals and hardware components. Familiarity with Microsoft 365 suite (Entra, Teams, SharePoint, Intune, Exchange). Exposure to backup systems, enterprise firewalls, and email security platforms. Hands-on experience with remote support tools (e.g., LogMeIn, Rescue). Knowledge of security and cloud file-sharing solutions (e.g., Sophos, Egnyte, Ubiquiti) is advantageous. IT certifications or formal technical qualifications are desirable. Personal Attributes: Customer-focused with excellent communication skills (written and verbal). Detail-oriented and technically articulate. Able to work under pressure and independently manage workloads. Collaborative team player with a solution-driven mindset. Schedule: Monday to Friday, 8:45am – 5:45pm Occasional paid weekend work may be required. Travel time to office and client sites is additional. If you\’re looking to advance your technical support career in a dynamic MSP environment, apply now to join a team where your contribution will make a real impact. #J-18808-Ljbffr