Ticket Office & Guest Experience Manager

Were looking for a motivated Ticket Office & Guest Experience Manager to lead the day-to-day ticket sales, merchandise, guest flow, and onboard guest experience for our popular river tours. You will manage multiple teams across Admissions, Tours, Food & Beverage, and Retail, ensuring smooth, safe operations and a memorable experience for every visitor. Youll also support the Operations Manager and stand in as needed to oversee all departments, championing our company values and safe working practices.

Key Responsibilities:

• Manage ticket office operations, including sales, payments, and end-of-day reporting

• Lead and train teams delivering onboard servicestours, retail, and catering

• Oversee guest flow, queue management, and safety compliance on pier and vessel

• Resolve guest issues professionally and swiftly, ensuring world-class service

• Assist with rostering, stock control, and promotional activities

• Maintain high standards of cleanliness, safety, and customer service

• Support team recruitment, training, and performance management

Must Have:

• 2+ years supervisory experience in guest-facing roles (visitor attractions, retail, or hospitality)

• Strong people management and communication skills

• Experience with ticketing and EPOS systems

• Good knowledge of health & safety practices

• Valid DBS check (or willingness to obtain)

• Ability to work in a fast-paced environment and on a boat in various weather conditions

Nice to Have:

• Experience in tourism or outdoor attractions

• Interest in hospitality and customer service

• Flexible availability including weekends, evenings, and bank holidays

Why Join Us?

• Be part of a dynamic, friendly team passionate about delivering unforgettable guest experiences

• Enjoy comprehensive training and career development opportunities

• Staff discounts and access to other company venues

• Work in a unique environment combining tourism, hospitality, and retail