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- Tasks: Contact third parties to manage claims efficiently and provide support.
- Company: DLG is evolving, putting customers at the heart of everything we do.
- Benefits: Enjoy a starting salary of £24,570, bonuses, generous holidays, and employee discounts.
- Why this job: Join a dynamic team that values your skills and encourages personal growth.
- Qualifications: Driven, team player with a proactive attitude and dedication to customer service.
- Other info: Flexible work-life balance and opportunities for skill development through apprenticeships.
The predicted salary is between 24570 - 28790 £ per year.
Third Party Capture - Starting salary of £24,570 plus additional benefits. You will also have an opportunity to earn an additional bonus up to £4,320 per annum (dependent on the role and your performance).
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
Our standard full-time contracts are 37.5 hours per week, with shift patterns covering the following weekly operating hours:
- Monday to Friday: 08:00 - 20:00
- Saturday: 09:00 - 17:00
- Sunday: 10:00 - 17:00
What you will be doing:
In this role, you will be proactively contacting third parties involved in an incident as early as possible, with the aim of managing the claims efficiently and minimising the overall costs. This involves gathering accurate details about the accident and offering appropriate support such as vehicle repairs, replacement vehicles, or injury assistance—all without the third party needing to involve their own insurer or solicitors.
What you will need:
- Be driven to exceed personal targets and objectives, thriving in a competitive fast-moving sales/outbound environment.
- Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude, eager to learn and support colleagues.
- Dedicated to providing outstanding customer service—someone who takes pride in high-quality work and always puts the customer first.
- Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
- While not essential, having a valid driver’s license and experience driving on UK roads would be beneficial for this role, as it provides a better understanding of motor claims and the customer experience.
What you will get:
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer such excellent benefits designed to suit you as and when you need them:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself.
Third Party Capture Handler... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Capture Handler...
✨Tip Number 1
Familiarise yourself with the claims process and the role of a Third Party Capture Handler. Understanding the nuances of managing claims efficiently will help you stand out during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will show that you take pride in high-quality work and are dedicated to putting the customer first.
✨Tip Number 3
Highlight your ability to thrive in a fast-paced environment. Be ready to discuss specific instances where you've successfully managed multiple tasks or exceeded targets, as this aligns with the competitive nature of the role.
✨Tip Number 4
If you have a valid driver’s license, mention it! Even though it's not essential, it can give you an edge by showing your understanding of motor claims and enhancing the customer experience.
We think you need these skills to ace Third Party Capture Handler...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Third Party Capture Handler. Emphasise your ability to manage multiple tasks, provide outstanding customer service, and thrive in a competitive environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have exceeded targets in previous roles and your proactive approach to problem-solving.
Highlight Relevant Skills: In your application, clearly outline skills that are essential for the position, such as teamwork, adaptability, and a customer-first mindset. If you have experience in sales or claims management, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Jobbydoo
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Third Party Capture Handler. Familiarise yourself with the claims process and how to manage customer interactions effectively, as this will show your genuine interest in the position.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you went above and beyond to help customers, as this role is all about putting the customer first.
✨Show Your Team Spirit
Be ready to discuss how you work well in a team. Share instances where you supported colleagues or contributed to a team goal, as being a strong team player is crucial for this role.
✨Embrace Change and Innovation
Think of ideas or suggestions that could enhance the customer experience. Being open to change and showing a willingness to innovate will demonstrate that you align with the company's evolving culture.
