Find a job 
Featured Companies 
Featured Universities 
For Companies Job Specification: IT Support Technician
Location: Newton Aycliffe
Department: IT Support
Purpose of the Role
To provide responsive, effective desktop and systems support across Octric Semiconductors Ltd. This includes routine IT tasks, diagnostics, hardware/software support, and resolving technical issues under the direction of senior IT staff.
Key Responsibilities
- Provide end-user support for hardware, software, systems, and access issues.
- Respond to technical support requests via telephone, email, and face-to-face.
- Troubleshoot and resolve issues using Service Desk tools.
- Install and configure hardware/software (e.g., PCs, printers, business software).
- Conduct user account tasks (e.g., creation/deletion in Active Directory).
- Monitor and maintain computer systems and networks.
- Document all activities and participate in regular IT team meetings.
Main Tasks
- Log and track IT issues through the IT Helpdesk.
- Liaise directly with users to determine and resolve issues or discuss solutions.
- Work independently or as part of a team in a fast-paced environment.
- Adapt to shifting priorities and demonstrate flexibility under pressure.
Person Specification
Essential Experience
- Proven experience in an IT support role.
- Team-based working experience.
- Excellent verbal and written communication skills.
Desirable Experience
- Experience in a manufacturing environment.
Technical Skills
Essential:
- Microsoft Windows OS (all versions)
- Office 365
- Active Directory
- Microsoft SCCM
- TCP/IP networking
Desirable:
- VMware
- VEEAM
- Cisco technologies
- Microsoft Exchange
Personal Qualities
- Flexible and proactive attitude
- Strong organisational and prioritisation skills
- Capable of working independently with good judgement
- Demonstrated commitment to continuous improvement
Qualifications
- Minimum 2 years\’ experience in a similar IT support environment
INDTW
#J-18808-Ljbffr
IT Support Technician employer: Major Newton Aycliffe
Octric Semiconductors Ltd. is an exceptional employer located in Newton Aycliffe, offering a dynamic work environment that fosters collaboration and innovation within the IT Support team. Employees benefit from ongoing professional development opportunities, a supportive culture that values flexibility and proactive problem-solving, and the chance to work with cutting-edge technology in a thriving manufacturing sector. Join us to be part of a company that prioritises employee growth and a positive workplace atmosphere.
Contact Detail:
Major Newton Aycliffe Recruiting Team
