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- Tasks: Provide desktop and systems support, troubleshoot issues, and assist users with hardware/software.
- Company: Join Octric Semiconductors Ltd, a leader in the semiconductor industry.
- Benefits: Enjoy flexible working hours, team collaboration, and opportunities for skill development.
- Why this job: Be part of a dynamic team, solve real tech problems, and enhance your IT skills.
- Qualifications: Minimum 2 years in IT support; strong communication and teamwork skills required.
- Other info: Experience in manufacturing is a plus; adapt to fast-paced environments.
The predicted salary is between 24000 - 36000 £ per year.
Location: Newton Aycliffe
Department: IT Support
Purpose of the Role: To provide responsive, effective desktop and systems support across Octric Semiconductors Ltd. This includes routine IT tasks, diagnostics, hardware/software support, and resolving technical issues under the direction of senior IT staff.
Key Responsibilities:
- Provide end-user support for hardware, software, systems, and access issues.
- Respond to technical support requests via telephone, email, and face-to-face.
- Troubleshoot and resolve issues using Service Desk tools.
- Install and configure hardware/software (e.g., PCs, printers, business software).
- Conduct user account tasks (e.g., creation/deletion in Active Directory).
- Monitor and maintain computer systems and networks.
- Document all activities and participate in regular IT team meetings.
Main Tasks:
- Log and track IT issues through the IT Helpdesk.
- Liaise directly with users to determine and resolve issues or discuss solutions.
- Work independently or as part of a team in a fast-paced environment.
- Adapt to shifting priorities and demonstrate flexibility under pressure.
Person Specification:
Essential Experience:
- Proven experience in an IT support role.
- Team-based working experience.
- Excellent verbal and written communication skills.
Desirable Experience:
- Experience in a manufacturing environment.
Technical Skills:
Essential:
- Microsoft Windows OS (all versions)
- Office 365
- Active Directory
- Microsoft SCCM
- TCP/IP networking
Desirable:
- VMware
- VEEAM
- Cisco technologies
- Microsoft Exchange
Personal Qualities:
- Flexible and proactive attitude
- Strong organisational and prioritisation skills
- Capable of working independently with good judgement
- Demonstrated commitment to continuous improvement
Qualifications: Minimum 2 years' experience in a similar IT support environment.
IT Support Technician employer: Major Newton Aycliffe
Contact Detail:
Major Newton Aycliffe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft Windows OS, Office 365, and Active Directory. Having hands-on experience or even a basic understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This will not only enhance your technical abilities but also prepare you for real-world scenarios you might face in the role.
✨Tip Number 3
Brush up on your communication skills, as you'll need to explain technical issues to non-technical users. Consider role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 4
Network with current IT professionals, especially those working in similar roles. Join online forums or local meetups to gain insights into the industry and potentially get referrals that could help you land the job.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your skills with Microsoft Windows OS, Office 365, and Active Directory, as these are essential for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and your experience in troubleshooting technical issues. Mention specific examples of how you've successfully resolved IT problems in the past.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential, provide examples in your application that demonstrate your ability to communicate effectively with users and team members.
Showcase Flexibility and Teamwork: In your application, mention instances where you adapted to changing priorities or worked collaboratively in a team. This will show that you can thrive in a fast-paced environment, which is crucial for this role.
How to prepare for a job interview at Major Newton Aycliffe
✨Know Your Technical Stuff
Make sure you're well-versed in the essential technical skills listed in the job description, such as Microsoft Windows OS, Office 365, and Active Directory. Brush up on troubleshooting techniques and be ready to discuss your past experiences with these technologies.
✨Demonstrate Communication Skills
Since you'll be providing support to users, it's crucial to showcase your verbal and written communication skills during the interview. Practice explaining technical concepts in simple terms, as this will help you connect with non-technical staff.
✨Show Your Problem-Solving Ability
Prepare to discuss specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to troubleshoot effectively under pressure.
✨Emphasise Teamwork and Flexibility
The role requires both independent work and collaboration within a team. Be ready to share experiences where you've successfully worked as part of a team, and demonstrate your flexibility in adapting to changing priorities or unexpected challenges.
