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- Tasks: Welcome guests and provide top-notch service on our scenic boat tours.
- Company: Woods Tours offers unique Thames experiences with memorable sightseeing and private events.
- Benefits: Enjoy flexible hours, competitive pay, and full training in a vibrant riverfront setting.
- Why this job: Join a dynamic team dedicated to creating unforgettable visitor experiences and making lasting memories.
- Qualifications: Customer service experience preferred; strong communication and organisational skills are essential.
- Other info: Be part of an exciting adventure on the Thames while working outdoors!
The predicted salary is between 20000 - 30000 £ per year.
Woods Tours offers a unique Thames experience, delivering memorable sightseeing tours and private events along London's historic riverfront. Join us as a Ticket office & Guest Experience Host and become part of a dynamic team dedicated to outstanding visitor experiences through exceptional service and seamless operations.
Benefits
- Unique river-based working environment
- Competitive pay with full training in safety, guest service, and ticketing systems
- Varied role with opportunities to work across front of house areas including reception, retail, box office, and onboard hospitality
- Casual contract offering flexible working hours
Key Responsibilities
- Welcome guests warmly and provide exceptional customer service on the boat and quayside
- Efficiently manage ticket sales and admissions, ensuring smooth boarding and departure processes
- Monitor and manage guest flow safely and fairly, maintaining orderly queue systems
- Engage proactively with visitors, sharing attraction information and scenic highlights
- Assist with retail and food & beverage sales, helping to exceed sales targets
- Support administrative tasks including bookings, enquiries, and daily reporting
- Promote and uphold all health and safety procedures, ensuring a safe environment for guests and staff
- Collaborate effectively with team members to create a positive atmosphere and deliver an exceptional experience
What We're Looking For
- Experience in customer-facing roles, ideally in hospitality, tourism, or visitor attractions
- Excellent communication skills and a friendly, approachable manner
- Strong organisational and problem-solving abilities, with good administrative skills including ticketing and basic IT
- Ability to stay calm and empathetic in a busy, fast-paced environment
- Flexibility to work varied shifts outdoors on the riverfront and onboard
- A true team player with enthusiasm for tourism and delivering memorable moments
Join Woods Tours as an Onboard Guest Services Assistant and help us create unforgettable journeys on the Thames. We'd love you to bring your passion for customer care and teamwork to our exciting riverfront adventure!
Ticket office & Guest Experience Host employer: Absolute Taste
Contact Detail:
Absolute Taste Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket office & Guest Experience Host
✨Tip Number 1
Familiarise yourself with the Thames and the various attractions along the river. Being knowledgeable about the area will help you engage with guests and provide them with insightful information, making their experience even more memorable.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or working in a similar role, gaining hands-on experience will prepare you for the fast-paced environment of a ticket office and guest experience host.
✨Tip Number 3
Showcase your teamwork abilities by participating in group activities or projects. Highlighting your collaborative spirit during interviews can demonstrate that you're a great fit for our dynamic team at Woods Tours.
✨Tip Number 4
Be prepared to discuss how you handle stressful situations. Think of examples where you've remained calm and empathetic in busy environments, as this is crucial for maintaining a positive atmosphere for our guests.
We think you need these skills to ace Ticket office & Guest Experience Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or tourism. Emphasise any roles where you've engaged with guests or managed ticket sales, as these are key aspects of the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your communication skills and ability to work in a fast-paced environment.
Highlight Teamwork Skills: Since the role requires collaboration with team members, include examples of how you've successfully worked in teams before. This could be in previous jobs or during group projects, showing your ability to contribute positively to a team dynamic.
Show Enthusiasm for the Role: In both your CV and cover letter, express your enthusiasm for the tourism industry and the unique opportunity to work on the Thames. Companies like Woods Tours appreciate candidates who are genuinely excited about their mission and values.
How to prepare for a job interview at Absolute Taste
✨Show Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided exceptional service in previous roles. Highlight any experiences where you went above and beyond for a guest.
✨Demonstrate Team Spirit
Woods Tours values teamwork, so be ready to discuss how you've collaborated with others in past jobs. Share specific instances where your contributions helped create a positive atmosphere or improved team performance.
✨Know the Company and Its Offerings
Research Woods Tours and their unique Thames experiences. Familiarise yourself with their services and be ready to discuss why you want to work there and how you can contribute to enhancing guest experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in a busy environment. Think of scenarios where you had to manage guest flow or resolve conflicts, and explain how you handled them effectively.
