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- Tasks: Help customers with queries and provide technical advice in a fast-paced environment.
- Company: Join a dedicated team focused on exceptional service and sustainability in Shipley.
- Benefits: Enjoy a competitive salary, flexible working, and tailored training for your growth.
- Why this job: Make a real difference in customer satisfaction while promoting community well-being.
- Qualifications: 2 years of customer service experience and strong communication skills required.
- Other info: Be part of an equal opportunities employer that values innovation and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about providing outstanding customer service? Do you thrive in a dynamic environment where your skills make a real difference? Can you bring your expertise to a team that drives sustainability forward? Our client is currently looking for a Customer Support Representative to join their busy team in Shipley, West Yorkshire!
As a Customer Support Representative, you will be a vital part of our Operations Team, responsible for managing and resolving customer queries through various communication channels. Your role will involve assisting customers with their accounts, scheduling appointments, and providing essential technical advice. You will ensure customer satisfaction by handling inquiries promptly and efficiently, all while promoting the ethos of first-time resolution and seamless service.
Hours of Work: Full-time, 37.5 hours per week
Customer Support Representative Requirements:
- A minimum of 2 years' experience in Customer Service
- Proficient in Microsoft Office and navigating social media platforms
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a target-driven mindset
- Ability to work collaboratively within a team and on your own initiative
Customer Support Representative Benefits:
- Competitive salary with opportunities for progression
- A dynamic and supportive team environment
- Training and development programmes tailored to your growth
- A chance to contribute to sustainability and community well-being
- Flexible working conditions that encourage work-life balance
Meet the Organisation: They are committed to delivering exceptional services that meet their clients' needs. Their dedicated team is at the heart of their success, working tirelessly to ensure customer satisfaction while striving for operational excellence. They pride themselves on being an equal opportunities employer, where innovation and teamwork are encouraged.
If you think you are suitable for this Customer Support Representative role, please apply now and join us in making a significant impact in the community!
Customer Support Representative employer: Talent.AI
Contact Detail:
Talent.AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with the company's ethos and values, especially their commitment to sustainability. This will help you align your responses during interviews and demonstrate that you're not just looking for any job, but are genuinely interested in contributing to their mission.
✨Tip Number 2
Brush up on your problem-solving skills by practising common customer service scenarios. Think about how you would handle difficult situations or complaints, as this will prepare you for potential questions during the interview process.
✨Tip Number 3
Engage with the company on social media platforms. Comment on their posts or share relevant content to show your enthusiasm for their work. This can help you stand out and demonstrate your proactive approach to customer engagement.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what makes a successful Customer Support Representative at this organisation.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, particularly any roles where you've resolved queries or provided technical advice. Use specific examples to demonstrate your problem-solving skills and ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and sustainability. Mention how your skills align with the company's ethos of first-time resolution and seamless service. Be sure to include why you want to work for this particular organisation and how you can contribute to their success.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and social media platforms, as these are crucial for the role. Provide examples of how you've used these tools in previous positions to enhance customer satisfaction or streamline processes.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Customer Support Representative.
How to prepare for a job interview at Talent.AI
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you resolved customer issues effectively, as this will demonstrate your ability to handle similar situations in the new role.
✨Familiarise Yourself with the Company
Research the company’s ethos and values, especially their commitment to sustainability. Understanding their mission will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you successfully solved problems or improved processes. This is crucial for a Customer Support Representative, as it shows your proactive approach to challenges.
✨Practice Effective Communication
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews to refine your verbal and written communication.
