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- Tasks: Train and support staff on Stellantis Aftersales and Warranty systems.
- Company: Join Calex UK, a supportive and inclusive company focused on employee wellbeing.
- Benefits: Enjoy a competitive salary, hybrid work, company car, and extensive employee benefits.
- Why this job: Make an impact by enhancing dealership knowledge in a dynamic and collaborative environment.
- Qualifications: Experience in warranty administration and proficiency in Stellantis systems required.
- Other info: Flexible working hours with regional travel; full-time permanent role.
The predicted salary is between 29000 - 31000 £ per year.
We are seeking a dynamic and knowledgeable Aftersales Retailer Network Support Specialist to join our team. This role requires an individual with a solid understanding of Stellantis policies, processes, and systems to train and support staff within a Stellantis brand environment. The ideal candidate will have a proactive attitude, excellent presentation skills, and the ability to work effectively with SMEs, system NSCs, and dealership networks.
Key Responsibilities:
- Deliver training sessions on Stellantis Aftersales, Warranty and Technical systems, ensuring understanding and compliance with company policies and processes.
- Provide expertise in Warranty management and vehicle lookup tools, to optimise operational efficiency.
- Develop training material in collaboration with subject matter experts.
- Support and co-host training sessions, confidently presenting material to diverse audiences.
- Collaborate with Subject Matter Experts (SMEs), system owners and NSC staff to gather, update, and share accurate information.
- Offer tailored support to enhance dealership knowledge and usage of Stellantis tools and systems.
- Utilise Microsoft Office tools to prepare and deliver training materials effectively.
Person Requirements:
- Sound knowledge of Stellantis Operating Standards, policies, processes, and systems (Aftersales and Warranty).
- Previous warranty administration experience in a Stellantis brand environment.
- Competency in vehicle technical infrastructure and utilities.
- Confidence in delivering or supporting training material as a presenter or co-host.
- Demonstrated ability to seek out and utilise information from relevant sources.
- Proficient in Microsoft Office packages.
- Familiarity with Aftersales tools, Workshop Online, eSIGI, ePER and Link Entry utilities.
- Experience within a multi-branded site adhering to multiple Stellantis mandates.
- Competency in using Stellantis systems, including Service Box, EPGC / SAGAI, Link Entry, eSIGI / Tempario WEB, Dealer Connect.
- Confidence to independently present or co-host training sessions.
Our Calex Core Values:
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
Salary & Benefits:
Circa £35,000 - £37,000 dependant on experience, Company Car (BIK), 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice).
Contract: Full Time / Permanent
Working Hours: Monday - Friday, 40 hours per week
Place of Work: This is a hybrid role, working from home and the Stellantis Performance Academy in Coventry. There will also be regional travel expected with this position, so flexibility is required.
Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).
Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Job Types: Full-time, Permanent
Pay: £35,000.00-£37,000.00 per year
Benefits: Canteen, Company car, Company events, Company pension, Employee discount, Free parking, Gym membership, Health & wellbeing programme, Life insurance, On-site parking, Store discount, Work from home
Schedule: Monday to Friday
Work Location: Hybrid remote in Coventry CV3 1BH
Retailer Network Support Specialist (Aftersales) - Stellantis employer: Calex UK
Contact Detail:
Calex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retailer Network Support Specialist (Aftersales) - Stellantis
✨Tip Number 1
Familiarise yourself with Stellantis policies and processes before your interview. Understanding their Aftersales and Warranty systems will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your presentation skills by delivering mock training sessions to friends or family. This will help you refine your ability to communicate complex information clearly, which is crucial for the Retailer Network Support Specialist role.
✨Tip Number 3
Network with current or former employees of Stellantis or Calex. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your adaptability and collaborative spirit in conversations. Highlight any past experiences where you've successfully worked with diverse teams or adapted to new systems, as these qualities align well with our core values.
We think you need these skills to ace Retailer Network Support Specialist (Aftersales) - Stellantis
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retailer Network Support Specialist position. Understand the key responsibilities and person requirements, especially the importance of Stellantis policies and processes.
Tailor Your CV: Customise your CV to highlight relevant experience in warranty administration and training. Emphasise your familiarity with Stellantis systems and tools, as well as any previous roles that demonstrate your ability to present and support training sessions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and excellent presentation skills. Mention specific examples of how you've successfully trained others or optimised operational efficiency in past roles, aligning your experiences with the company's core values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Calex UK
✨Know Your Stellantis Inside Out
Make sure you have a solid understanding of Stellantis policies, processes, and systems. Brush up on your knowledge of Aftersales and Warranty management, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Training Skills
Prepare to discuss your experience in delivering training sessions. Be ready to provide examples of how you've effectively presented material to diverse audiences, as this role heavily relies on your ability to train and support staff.
✨Familiarise Yourself with Key Tools
Get comfortable with the specific tools mentioned in the job description, such as Workshop Online, eSIGI, and Dealer Connect. Being able to discuss these tools confidently will show that you're prepared and knowledgeable about the systems you'll be working with.
✨Emphasise Collaboration and Communication
Highlight your ability to work with Subject Matter Experts and dealership networks. Share examples of how you've collaborated in the past, as this role requires strong teamwork and communication skills to gather and share accurate information.
