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For Companies At a Glance
- Tasks: Provide top-notch support and resolve customer issues in a fast-paced environment.
- Company: Join a leading supplier of marine safety products with a strong reputation.
- Benefits: Enjoy competitive salary, flexible hours, 25 days leave, and a pension scheme.
- Why this job: Be part of a dynamic team focused on excellent customer service and problem-solving.
- Qualifications: Experience in military support or customer service, strong communication, and IT skills required.
- Other info: Opportunity for growth and internal promotion within a supportive company culture.
The predicted salary is between 36000 - 60000 £ per year.
We are the internal recruitment partner for an international leading supplier and manufacturer of marine safety products. Due to internal promotion, we have an exciting opportunity for a Senior Customer Support to join their team based in Redcar.
As the Senior Customer Support, you will be responsible for providing senior level support to the Customer Operations Manager, supporting with adhoc tasks and acting as a senior escalation point as and when required. A key focus of this role will be providing a high level of service to internal customers and will see you working cross-functionally with other areas of the business ensuring prompt resolution and customer satisfaction are always met.
This position requires strong problem-solving skills, technical expertise, and the ability to work effectively in a fast-paced and highly demanding environment. If you are passionate about delivering excellent customer service and have experience in military support, this is an exciting opportunity to contribute to the success of our company.
Requirements
- Previous experience in military support or a related industry would be beneficial to this role.
- Experience of working in a customer-focused and deadline-driven environment.
- A logical and proactive approach to problem solving.
- Excellent communication skills, written and verbally.
- Ability to work in a fast-paced environment whilst maintaining a strong attention to detail.
- Good IT skills with experience of Microsoft Office including Microsoft Dynamics or an alternative CRM system.
- Experience in using Microsoft Excel (pivot tables, V-lookups & formulas).
- Ability to work well within a team and independently.
- Previous experience of deputising for a senior manager would be highly desirable.
- Live within a commutable distance to the offices in Redcar.
In return we are offering:
- A highly competitive salary dependent on skills, knowledge and experience.
- Working Hours: Monday – Thursday 9am – 5:15pm, Friday 9am – 2:45pm.
- 25 days annual leave plus bank holidays.
- Pension Scheme.
- Long service awards.
- Paternity pay.
- Enhanced sick pay after probationary period.
Senior Customer Support employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support
✨Tip Number 1
Familiarise yourself with the marine safety products industry. Understanding the specific challenges and needs of this sector will help you stand out during discussions and interviews.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples from your past experiences. Be ready to discuss how you've effectively resolved customer issues in high-pressure situations.
✨Tip Number 3
Brush up on your technical skills, especially with Microsoft Dynamics or similar CRM systems. Being able to demonstrate your proficiency can give you an edge over other candidates.
✨Tip Number 4
Network with professionals in the marine safety field. Engaging with others in the industry can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Senior Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and military support, if applicable. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving skills. Mention specific examples from your past experiences that align with the responsibilities of the Senior Customer Support role.
Highlight Technical Skills: Emphasise your IT skills, particularly your experience with Microsoft Office and CRM systems. Provide examples of how you've used these tools to improve customer satisfaction or streamline processes.
Showcase Communication Skills: In both your CV and cover letter, highlight your excellent written and verbal communication skills. Consider including examples of how you've effectively communicated with customers or team members in previous roles.
How to prepare for a job interview at Vero HR
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your logical and proactive approach to problem-solving, as this is crucial for the Senior Customer Support role.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and concisely. Since excellent communication is key in this role, be ready to discuss how you've effectively communicated with both customers and team members in previous positions.
✨Familiarise Yourself with Relevant Tools
Brush up on your IT skills, especially with Microsoft Office and CRM systems like Microsoft Dynamics. Be prepared to discuss your experience with Excel, including pivot tables and V-lookups, as these will likely come up during the interview.
✨Understand the Company Culture
Research the company and its values, especially regarding customer service and teamwork. Being able to align your answers with their culture will show that you're a good fit for the team and understand the importance of internal collaboration.
