Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in Portugal, process orders, and resolve complaints.
- Company: Join an internationally recognised company at their European Head Office in Gravesend.
- Benefits: Enjoy competitive salary, 25 days holiday, pension scheme, and more perks.
- Why this job: Be part of a collaborative, multilingual team that values innovation and growth.
- Qualifications: 2-3 years in customer service, fluent in Portuguese and English, proficient in Microsoft Office.
- Other info: Experience with SAP and Salesforce is a plus; additional languages like Spanish are welcomed.
The predicted salary is between 28800 - 48000 £ per year.
An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.
- Ensure orders are processed accurately and delivered on time
- Investigate and resolve customer complaints, driving continuous improvement
- Identify and act on opportunities for customer growth and promotional engagement
- Liaise with internal teams to ensure excellent service delivery
Requirements:
- 2-3 years of experience in a demanding customer service environment
- Fluent or native in European Portuguese
- Fluent in English (written and spoken)
- Proficient in Microsoft Office (especially Excel)
- Additional languages (especially Spanish)
- Experience with SAP and Salesforce
- Knowledge of international business and complaint resolution processes
Benefits:
- Competitive salary and career progression
- 25 days holiday plus bank holidays
- Contributory pension scheme (up to 7% company match)
- Life assurance (4x basic salary)
- Employee Assistance Programme and perks
- Enhanced maternity and paternity leave
- Company events and referral programme
- Free parking
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish/ English Speaking Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what they stand for will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Brush up on your language skills, especially in European Portuguese and English. Being fluent is crucial, but also consider practising common customer service scenarios to demonstrate your communication skills effectively.
✨Tip Number 3
Gain a solid understanding of the tools mentioned in the job description, like SAP and Salesforce. Familiarity with these platforms can set you apart from other candidates and show your readiness to hit the ground running.
✨Tip Number 4
Network with current or former employees of the company. They can provide valuable insights into the interview process and the work environment, which can help you tailor your approach when applying.
We think you need these skills to ace Spanish/ English Speaking Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in demanding environments. Emphasise your fluency in European Portuguese and English, and mention any additional languages like Spanish.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve complaints effectively. Mention your familiarity with tools like SAP and Salesforce, and how you can contribute to the company's goals.
Highlight Relevant Experience: In your application, focus on specific examples from your previous roles that demonstrate your problem-solving skills and ability to work in a multilingual team. This will show the company that you are well-suited for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in both European Portuguese and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in Portuguese, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
With 2-3 years of experience in a demanding customer service environment being essential, come ready to discuss specific examples of how you've handled customer complaints and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Tools
Knowledge of SAP and Salesforce is a plus for this position. If you have experience with these tools, be sure to mention it. If not, do some research beforehand to understand their functionalities and how they relate to customer service.
✨Demonstrate Problem-Solving Skills
The company values continuous improvement and innovation. Prepare to discuss how you've identified opportunities for growth in previous roles and how you've implemented solutions to enhance customer satisfaction. This will show your proactive approach to customer service.
