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- Tasks: Create unforgettable guest experiences with a focus on personalisation and seamless service.
- Company: Join The Savoy, an iconic hotel known for luxury and exceptional hospitality since 1889.
- Benefits: Enjoy competitive salary, generous holiday, wellness perks, and exclusive discounts at top restaurants and hotels.
- Why this job: Be part of a passionate team that values innovation, talent development, and creating memorable moments for guests.
- Qualifications: 1-3 years in luxury hospitality, excellent communication skills, and a positive, enthusiastic attitude required.
- Other info: Flexible shifts and opportunities to multi-skill across various tasks to enhance guest satisfaction.
The predicted salary is between 25700 - 30800 £ per year.
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Your purpose will be: To deliver an exceptional, seamless guest service experience where process becomes an illusion and personalisation is perfected. Building meaningful relationships with our guests throughout their stay ensuring future loyal guests.
You will be accountable for:
- Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection.
- Taking ownership of any guest request which comes your way seeing it through until completion.
- Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey.
Your key responsibilities & contribution will be:
- Ensuring the Front Hall is covered at all times and providing a warm welcome for all guests.
- Greeting valued guests and assisting them with any requests, ranging from arrival to departure needs.
- Reviewing all arrival reports and ensuring that VIP information is shared with the FOH teams.
- To confidently assist the Guest Executives in all elements of the front desk operation including arrivals, check out and billing.
- To drive revenue through upselling and cross selling.
- Communicating clearly with other teams and through RSM to ensure efficient service for our guests.
- Seeking opportunities to surprise and delight our guests.
- To meet all service standards in every guest interaction.
- Building connections with our guests during their stay when meeting them in the Front Hall.
- To pay keen attention to guest preferences and update profiles accordingly.
What you will need to do in this role?
- 1 – 3 years’ experience in a luxury hospitality environment.
- Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels.
- Enthusiastic and positive personality with the ability to build trusting relationships.
- Ability to multi-task and problem solve in a fast-paced environment.
- Keen eye for detail.
- Flexibility to work different shifts.
- Knowledge of OPERA PMS.
- Previous experience of guest complaint handling and going the extra mile to meet guest needs.
- Knowledge of Opentable, Silverware.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance.
- 31–33 days of holiday (including public holidays).
- Cashback for wellbeing/healthcare expenses & Perkbox.
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay at The Savoy after probation.
- Colleague restaurant, interfaith prayer room and wellness room.
- Laundry services for all colleagues.
- Gym access, cycle-to-work scheme and Virgin Active membership discount.
- Season ticket loan for commuting.
- Employee assistance program.
- English classes, optician reimbursements, and local discounts for F&B and retail.
Guest Relations Agent, The Savoy Hotel employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Agent, The Savoy Hotel
✨Tip Number 1
Familiarise yourself with The Savoy's history and its reputation for luxury service. This knowledge will not only impress during your interactions but also help you understand the level of service expected from a Guest Relations Agent.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Being able to engage warmly and effectively with guests is crucial, so consider role-playing scenarios or even volunteering in customer service roles to hone these skills.
✨Tip Number 3
Get comfortable with the OPERA PMS and other relevant software like Opentable and Silverware. Familiarity with these systems can set you apart from other candidates and show your readiness to hit the ground running.
✨Tip Number 4
Network with current or former employees of The Savoy or similar luxury hotels. They can provide insights into the company culture and expectations, which can be invaluable during interviews and help you tailor your approach.
We think you need these skills to ace Guest Relations Agent, The Savoy Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Guest Relations Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for working at The Savoy. Mention specific aspects of the hotel’s reputation for outstanding service and how your skills can contribute to maintaining this standard.
Highlight Relevant Experience: In your CV, emphasise any previous experience in luxury hospitality environments. Include examples of how you have successfully handled guest requests or complaints, showcasing your problem-solving abilities and attention to detail.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application demonstrates your verbal and written communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with guests or team members in past roles.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle guest interactions and resolve issues effectively.
✨Highlight Your Problem-Solving Abilities
Prepare to share instances where you've successfully navigated challenges in a fast-paced environment. The Savoy values those who can think on their feet and adapt to changing situations.
✨Research The Savoy's History and Values
Familiarise yourself with The Savoy's rich history and commitment to excellence. This knowledge will not only impress your interviewers but also help you align your answers with the hotel's values and culture.
