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- Tasks: Join our Onsite Optimisation Team to enhance customer experiences and improve product journeys.
- Company: The Very Group helps families balance life with flexible payment options and amazing products.
- Benefits: Enjoy flexible working, 27 days holiday, a £250 benefits allowance, and discounts on Very.co.uk.
- Why this job: Be the voice of the customer and drive meaningful changes in a supportive, inclusive environment.
- Qualifications: Looking for logical thinkers with attention to detail and strong communication skills.
- Other info: Expect a two-stage interview process with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
About us
We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.
About the role
This is an exciting opportunity to join our Onsite Optimisation Team. If you’re passionate about delivering exceptional customer experience, have great attention to detail and enjoy working with a wide range of stakeholders across the business, this could be the perfect role for you.
You’ll be joining the Onsite Optimisation Team who work to optimise the onsite journey to help customers find products and make purchase decisions. Working closely with our Onsite Optimisation Specialists, you’ll identify opportunities to enhance the customer search and category journey, improve product recommendations and manage user generated content. Working to improve category metrics and deliver seamless onsite experiences while supporting business objectives.
You will act as the voice of the customer throughout the lifecycle of a product range, ensuring their needs and behaviours are at the heart of everything we do.
You will be responsible for:
- Acting as the voice of the customer to inform decisions and improvements across the product lifecycle.
- Collaborating with the Onsite Optimisation Specialist to resolve customer journey challenges and identify opportunities to boost conversion and progression to product.
- Using data insights and user studies to inform and execute onsite improvements.
- Supporting the execution of onsite changes, including attribution reviews, category walkthroughs, and key search word reviews.
- Managing product families, social content rights requests, and product attribution.
- Supporting Retail Discovery Trading through onsite search and recommendation rules.
- Overseeing social content management, including approvals and requests.
- Prioritising workload to meet deadlines, delivering projects on time and within budget.
- Streamlining processes and improving efficiency by identifying and implementing better ways of working.
- Aligning team approaches to customer behaviour principles to ensure consistent, site-wide customer journeys.
About you.
A logical thinker with a process-driven mindset and a passion for continuous improvement. Excellent attention to detail, organisational skills, and the ability to communicate effectively. Strong influencing skills and the ability to provide innovative solutions to challenges. Exceptional presentation skills and the ability to work independently when needed. A customer-first mindset with a focus on delivering exceptional experiences.
Some of our benefits:
Flexible, hybrid working model
Inclusive culture and environment
£250 flexible benefits allowance to suit your needs
27 days holiday + bank holidays
Udemy learning access
Bonus potential (performance and business-related)
Up to 25% discount on Very.co.uk
Matched pension up to 6%
More benefits can be found on our career site.
How to apply
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and DBS check.
What happens next?
Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.
You can expect a two-stage interview process for this position:
1st stage - An informal 45-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.
2nd Stage – A one-hour formal task based interview where you can expect both competency and technical questions.
As an inclusive employer please do let us know if you require any reasonable adjustments.
Equal opportunities
We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Onsite Optimisation Assistant - 12 month FTC employer: Very Group
Contact Detail:
Very Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Optimisation Assistant - 12 month FTC
✨Tip Number 1
Familiarise yourself with the customer journey on Very.co.uk. Understanding how customers navigate the site will help you discuss potential improvements and demonstrate your customer-first mindset during the interview.
✨Tip Number 2
Brush up on your data analysis skills. Being able to interpret data insights and user studies is crucial for this role, so be prepared to discuss how you've used data to inform decisions in past experiences.
✨Tip Number 3
Prepare examples of how you've collaborated with different stakeholders in previous roles. This will showcase your ability to work across teams and resolve challenges effectively, which is key for the Onsite Optimisation Assistant position.
✨Tip Number 4
Think about innovative solutions you've implemented in past projects. The role requires a process-driven mindset and a focus on continuous improvement, so be ready to share specific instances where you've streamlined processes or enhanced efficiency.
We think you need these skills to ace Onsite Optimisation Assistant - 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Onsite Optimisation Assistant position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in customer experience optimisation, data analysis, or project management. Use specific examples to demonstrate your attention to detail and problem-solving skills.
Highlight Your Customer-First Mindset: Make sure to convey your passion for delivering exceptional customer experiences. Discuss how you've previously acted as the voice of the customer in your past roles and how that can benefit The Very Group.
Prepare for the Interview Process: Familiarise yourself with the two-stage interview process mentioned in the job description. Prepare for both the informal video call and the formal task-based interview by thinking about relevant experiences and potential questions related to the role.
How to prepare for a job interview at Very Group
✨Understand the Customer Journey
Make sure you can articulate how you would act as the voice of the customer. Think about examples from your past experiences where you've improved customer journeys or addressed challenges.
✨Showcase Your Attention to Detail
Prepare to discuss specific instances where your attention to detail has made a difference in your work. This role requires meticulousness, so be ready to highlight your organisational skills.
✨Familiarise Yourself with Data Insights
Since the role involves using data insights to inform decisions, brush up on any relevant tools or methodologies you've used in the past. Be prepared to discuss how you've leveraged data to drive improvements.
✨Prepare for Technical Questions
Given that the second stage includes technical questions, review key concepts related to onsite optimisation and product management. Think about how you would approach common challenges in these areas.
