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For Companies At a Glance
- Tasks: Coordinate property repairs, manage schedules, and liaise with customers for a seamless service.
- Company: Join a leading housing provider dedicated to improving lives through affordable housing and community investment.
- Benefits: Enjoy a competitive salary, potential for permanent role, and the chance to make a real impact.
- Why this job: Be part of a dynamic team that values customer service and community improvement in a fast-paced environment.
- Qualifications: No specific experience required; a positive attitude and willingness to learn are key!
- Other info: This is a 12-week contract with opportunities for growth and development.
Location: Yeovil
Salary: £18.50 per hour (umbrella rate)
Type: 12-week contract initially, with the goal to progress into a permanent role afterwards
About the Role
We are excited to be seeking a motivated and detail-oriented Property Care Planner to join our External Delivery Admin Team. As a key member of our team, you will work closely with a wide range of stakeholders, including managers, supervisors, operatives, contractors, and customers. Your role will involve coordinating and delivering a seamless service that ensures our customers receive an excellent experience at every stage of our planned property repairs and maintenance services.
The ideal candidate will be responsible for:
- Arranging Surveys: Organizing and scheduling surveys for various properties, ensuring that all necessary assessments are carried out promptly and efficiently.
- Ordering Materials: Managing the ordering of materials required for repairs and maintenance tasks, ensuring that all necessary items are available on time to support the smooth running of operations.
- Maintaining Accurate Data: Keeping detailed and up-to-date records within our housing management system, ensuring that all data related to repairs, schedules, and materials is accurate and readily accessible.
- Planning and Managing Diaries: Coordinating and managing operatives’ schedules to ensure maximum efficiency across various geographical areas, ensuring that resources are utilized effectively.
- Customer Liaison: Acting as the main point of contact for customers, responding to queries, providing updates, and ensuring that any issues are promptly addressed in a professional and courteous manner.
Given the dynamic nature of this role, you will be working in a fast-paced environment that requires adaptability and proactive problem-solving skills. Previous experience in a planning or scheduling role will be beneficial, but a willingness to learn and a positive, solution-focused attitude are equally important.
Who We Are
We are a prominent and forward-thinking housing provider, owning and managing over 55,000 homes and a range of community assets across the South of England. With a mission to improve the quality of life for our residents, we are committed to delivering affordable, high-quality housing and services that meet the needs of our diverse communities.
As part of our ongoing commitment to making a positive impact, we are delivering 10,000 new homes by 2030, focusing on areas where affordable housing is most needed. Beyond housing, we are also investing in local communities, tackling local challenges, and creating opportunities that improve the lives of everyone we serve.
By joining our team, you will play a vital role in supporting this mission and ensuring that we continue to deliver exceptional service to our customers, making a real difference to the communities we serve.
If you thrive in a fast-paced, collaborative environment and are passionate about customer service and making a positive impact, we would love to hear from you.
Property Care Scheduler employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Care Scheduler
✨Tip Number 1
Familiarise yourself with the housing management systems commonly used in property care scheduling. Understanding how these systems work will give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Network with professionals in the property management sector. Attend local events or join online forums where you can connect with others in the field, as this can lead to valuable insights and potential referrals.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed schedules or resolved customer issues in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research our organisation's mission and values thoroughly. Being able to articulate how your personal values align with ours during discussions will show your genuine interest in contributing to our goals.
We think you need these skills to ace Property Care Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, planning, or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's mission. Mention specific examples of how your skills align with the responsibilities of the Property Care Scheduler position.
Highlight Relevant Skills: Emphasise skills such as organisation, communication, and problem-solving in your application. These are crucial for coordinating schedules and liaising with customers effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for this role.
How to prepare for a job interview at Build Recruitment
✨Research the Company
Before your interview, take some time to learn about the housing provider. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario Questions
Given the nature of the Property Care Scheduler role, be ready to discuss how you would handle specific scenarios, such as scheduling conflicts or customer complaints. Think of examples from your past experiences that demonstrate your problem-solving skills and adaptability.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to keep track of schedules and materials.
✨Showcase Your Customer Service Skills
As a main point of contact for customers, it's crucial to demonstrate your customer service skills. Prepare examples of how you've successfully handled customer queries or issues in the past, emphasising your communication style and professionalism.
