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- Tasks: Join our team as a Service Desk Analyst, helping customers with IT solutions daily.
- Company: We're a leading IT consultancy focused on innovative data and digital solutions.
- Benefits: Earn £14-16 per hour, enjoy a collaborative office environment, and work with modern technologies.
- Why this job: Be part of a dynamic team solving real-world challenges while enhancing customer experiences.
- Qualifications: Confident communication skills, proactive attitude, and ability to multitask are essential.
- Other info: This is a 3-month contract with potential for extension, fully onsite in Peterborough.
Service Desk Analyst – Windows 11 Overview: We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows 10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving technical issues, and ensuring successful access to business-critical applications. The ideal candidate will bring strong troubleshooting skills across Microsoft environments and be confident supporting end users in a fast-paced, professional setting. Role & Responsibilities: Provide hands-on support to end users upgrading from Windows 10 to Windows 11. Assist with software access and configuration via the company’s software portal. Troubleshoot upgrade-related and end-user device issues, escalating where appropriate. Log and manage tickets in the ITSM platform in line with SLAs. Maintain accurate documentation of incidents and resolutions. Communicate clearly with users of varying technical abilities. Monitor progress and provide daily updates to project leads. Essential Skills & Requirements: Solid experience supporting Windows 10/11 desktop environments. Hands-on exposure to OS deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general device troubleshooting. Experience using ITSM ticketing tools (ServiceNow desirable). Strong customer service, communication, and organisational skills. Able to work independently and produce supporting user documentation. Desirable: Previous experience supporting device rollout or upgrade programmes. Knowledge of Intune, Autopilot, and remote support tools. Hardware troubleshooting capabilities. Offer: London-based, fully onsite role. £200 – £350 Per Day Inside IR35 contract. Working hours: 09:30–17:30. Expected contract completion: End of January.
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the latest IT service management tools and platforms. Being well-versed in these technologies will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since a friendly telephone manner is crucial for this role, consider role-playing scenarios with friends or family to refine your ability to convey information clearly and empathetically.
✨Tip Number 3
Research common customer service challenges in the IT sector. Understanding these issues will help you articulate how you can enhance the customer experience and provide effective solutions during your interview.
✨Tip Number 4
Prepare examples of how you've successfully managed incidents or resolved complaints in previous roles. Having specific instances ready will showcase your problem-solving skills and your ability to handle sensitive situations with care.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Analyst role. Emphasise your communication skills, customer service experience, and any technical knowledge that relates to IT consultancy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed customer interactions or resolved issues in the past, demonstrating your proactive attitude and problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills, multitasking abilities, and attention to detail. Use bullet points to make these stand out and ensure they match the key responsibilities listed in the job description.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Intec Select
✨Showcase Your Communication Skills
As a Service Desk Analyst, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and confidently. Use examples from past experiences where you effectively communicated with customers or resolved issues.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've identified and resolved customer complaints. Emphasise your proactive approach to problem-solving and how you can enhance the customer experience by suggesting improvements to existing processes.
✨Demonstrate Your Multitasking Skills
The role requires excellent multitasking and organisational skills. Share examples of how you've successfully managed multiple tasks or priorities in previous roles, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle incidents involving vulnerable customers. Think about how you would approach these situations with care and sensitivity, and be ready to explain your thought process.
