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For Companies At a Glance
- Tasks: Be the go-to person for tech support, solving user issues and keeping everything running smoothly.
- Company: Join a global FTSE250 financial services company with over 60 locations worldwide.
- Benefits: Enjoy a salary up to £35,000, private healthcare, and a contributory pension.
- Why this job: Gain hands-on experience in IT support while contributing to service improvements in a dynamic environment.
- Qualifications: Familiarity with Active Directory, Microsoft Office 365, and hardware/software troubleshooting is essential.
- Other info: This is a full-time, office-based role with on-call duties included.
The predicted salary is between 28000 - 42000 £ per year.
1st / 2nd Line Support Analyst – SaaS
An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and handle provisioning of equipment and mobile devices. Strong experience with Microsoft Windows and Office 365 is essential in this role.
Role and Responsibilities:
- Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service
- Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune
- Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD, and local Active Directory
- Support VOIP setups and assist with infrastructure projects
- Maintain accurate IT asset records and ensure cost-effective, consistent procurement of hardware and software
- Create and manage technical documentation, user guides, and knowledge base content
- Monitor trends, identify recurring issues, and maintain security protocols across devices and systems
- Liaise with external vendors for support and procurement, ensuring effective service delivery
Skills and Experience:
- Proven experience managing devices and conferencing tools, including Zoom and Teams
- Knowledge of infrastructure, cloud, and IAAS strategies
- Strong communication skills with the ability to engage effectively at senior levels
- Proficient in Windows platforms, Active and Azure Active Directory
- Expertise in M365, Teams, SharePoint, OneDrive, and Intune Endpoint Manager
- Hands-on experience with Windows Autopilot and ITSM tools (e.g., ServiceNow, Zendesk) and automation
Contract Details:
- Rate: £250 PD – Inside IR35
- Duration: 6 months
- Location: London / Hybrid
Service Desk Analyst employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft Office 365, and VMware. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving skills during the interview. Be prepared to discuss specific incidents where you successfully triaged and resolved user issues, as this role heavily relies on effective incident management.
✨Tip Number 3
Show your enthusiasm for collaboration. This position requires working closely with other IT teams, so be ready to share examples of how you've effectively communicated and collaborated in past roles.
✨Tip Number 4
Research the company’s culture and values. Understanding their approach to service improvement and user satisfaction will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st/2nd line support, particularly with Active Directory, Microsoft Office 365, and hardware support. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and experience in incident management. Mention specific examples of how you've improved service delivery or resolved user issues in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to the role, such as familiarity with Windows 10/11, multi-factor authentication, and any experience with VMware or Apple hardware. This will demonstrate your capability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Intec Select
✨Show Your Technical Skills
Be prepared to discuss your experience with Active Directory, Microsoft Office 365, and Windows operating systems. Highlight specific examples where you've successfully resolved technical issues or improved processes.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle incidents and service requests. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot and resolve problems effectively.
✨Emphasize Collaboration
Since the role involves liaising with other IT teams, share examples of how you've worked collaboratively in the past. Discuss any experiences where teamwork led to successful outcomes in service delivery.
✨Prepare for On-Call Scenarios
Understand the expectations around on-call duties and be ready to discuss your availability and approach to handling out-of-hours support. Share any relevant experiences that demonstrate your reliability and commitment.
