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For Companies At a Glance
- Tasks: Serve customers, build quotes, and offer product advice in a hands-on sales role.
- Company: Join Plumbase Manchester, part of the UK's largest independent plumbing and heating network.
- Benefits: Enjoy a negotiable salary, profit share, and opportunities for training and career progression.
- Why this job: Be part of a supportive team that values local knowledge and empowers your decisions.
- Qualifications: Experience in retail or customer service is preferred; a full clean driving license is required.
- Other info: This role offers autonomy and the chance to grow with a dynamic company.
The predicted salary is between 28800 - 43200 £ per year.
Job Type: Full-time, Permanent
Salary: Negotiable DOE + Profit Share
Location: Plumbase Manchester
About Us:
At Plumbase Manchester, we are part of the largest independent networks of plumbing and heating merchants in the UK - over 320 sites nationwide. Our sites are run by people who know their customers, their stock, and their local market. That’s because we give them autonomy and ownership - not a one-size-fits-all script.
Job Overview:
We’re looking for a Trade Counter Sales Advisor to join our team at Plumbase Manchester. This is a hands-on role ideal for someone with trade counter, customer service, or builders’ merchant experience. You’ll be serving customers, building quotes, offering product advice, and taking ownership of sales performance on site. There is a strong customer focus, and you'll also support efforts to increase account spending and re-engage with lower-spend customers.
Key Responsibilities:
- Serving trade customers and cash account visitors face-to-face
- Quoting, advising, and upselling a wide range of plumbing and heating products
- Using your product knowledge to provide accurate information
- Managing product displays, stock levels, and pricing strategies
- Building strong relationships with trade customers—from sole traders to contractors
- Taking ownership over your area of the site and contributing to its success
- Supporting customer deliveries, including picking and packing
- Supporting revenue growth by identifying opportunities to increase customer spend
- Occasionally attending meetings or events to strengthen key relationships
Who This Role is Great For:
- Someone with experience in retail, trade counter, or customer-facing sales OR
- Someone with transferable skills: CAD, technical sales, plumbing knowledge, or even hospitality experience
- A full clean driving license
- Someone who thrives in a role where they’re trusted to make decisions
- Someone who wants to grow with a company that rewards initiative and autonomy
Why Us?
- A growing company with over 320 sites—but no corporate red tape
- A culture that values local knowledge and empowers employees
- Training and development in sales and technical product knowledge
- Career progression across departments, sites, and regions
- Supportive, hands-on teams who work hard and have fun doing it
Sound like your kind of role? Click 'Apply Now' to join one of the UK’s most trusted names in plumbing & heating sales.
Contact Detail:
UK Plumbing Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the plumbing and heating products that Plumbase offers. Knowing the ins and outs of their stock will help you stand out during interviews, as you'll be able to demonstrate your product knowledge and how it can benefit customers.
✨Tip Number 2
Network with current or former employees of Plumbase Manchester. They can provide valuable insights into the company culture and what they look for in a Sales Advisor, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully upsold products or resolved customer issues, as this will showcase your ability to thrive in a trade counter environment.
✨Tip Number 4
Show enthusiasm for the role and the company during any interactions. Whether it's in an interview or a casual conversation, expressing genuine interest in Plumbase and its mission can leave a positive impression on hiring managers.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in trade counter sales, customer service, or any transferable skills. Use specific examples that demonstrate your ability to serve customers and manage product displays.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the plumbing and heating industry. Mention why you want to work at Plumbase Manchester and how your skills align with their values of autonomy and local knowledge.
Highlight Product Knowledge: In your application, emphasise any product knowledge you have related to plumbing and heating. This could include previous experience or personal interest in the field, as it shows you can provide accurate information to customers.
Showcase Customer Relationship Skills: Demonstrate your ability to build strong relationships with customers. Include examples from past roles where you successfully engaged with clients, increased sales, or improved customer satisfaction.
How to prepare for a job interview at UK Plumbing Supplies
✨Know Your Products
Familiarise yourself with the plumbing and heating products that Plumbase offers. Being able to discuss specific items, their uses, and benefits will show your expertise and help you build credibility with customers.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully served customers in previous roles. Highlight your ability to upsell and provide tailored advice, as this is crucial for a Trade Counter Sales Advisor.
✨Showcase Your Initiative
Be ready to discuss times when you've taken ownership of a project or task. This role values autonomy, so demonstrating your ability to make decisions and drive results will set you apart.
✨Build Rapport
Think about ways to establish strong relationships with trade customers. Share experiences where you've built trust and loyalty, as this is key to increasing account spending and re-engaging lower-spend customers.
