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- Tasks: Lead tech upgrades and manage daily operations in a dynamic collections environment.
- Company: Join a reputable financial services group focused on ethical debt recovery.
- Benefits: Enjoy a competitive salary, generous leave, and wellness programmes.
- Why this job: Be at the forefront of innovation while shaping the future of collections.
- Qualifications: Experience in operations leadership and strong software implementation skills required.
- Other info: Flexible working hours and a supportive team culture await you!
About the opportunity:
We are the internal recruitment partner for our client, a well-established financial services group specialising in professional and ethical recovery of outstanding debt for both private and commercial clients.
Are you a tech-savvy operations leader with a passion for driving innovation through software and systems? We are seeking a dynamic Collections Operations Manager to spearhead the transformation of our operational systems and lead our business through critical technology upgrades and integrations.
As Operations Manager, you'll report directly to the Managing Director and lead daily business operations with a focus on software implementation, data migration, and systems integration. This is a pivotal role requiring both strategic oversight and hands-on execution, especially in adopting new technologies that will shape the future of our collections and recovery services.
Responsibilities:
- Lead the implementation of new software and technology, ensuring seamless systems integration and enhanced operational efficiency.
- Own and manage data migration and portfolio onboarding, including campaign setup and testing.
- Oversee internal and outsourced collection teams, ensuring performance meets KPIs and regulatory standards.
- Produce and manage accurate client reporting, providing key insights and data analysis for strategic decisions.
- Build and nurture relationships with external partners, including field agents, recovery agents, and legal support.
- Drive business innovation by creating and improving operational processes and documentation.
- Champion a culture of compliance, customer focus, and continuous improvement across the team.
Requirements:
- Proven experience in an operations leadership role, ideally within an FCA-regulated environment.
- Strong track record of software implementation, systems integration, and portfolio migration.
- Comfortable with data-driven decision-making and producing performance analytics.
- Excellent leadership and team development skills, with the ability to inspire and upskill others.
- Strong knowledge of compliance, customer care principles (including TCF and Consumer Duty), and debt recovery processes.
- Proficiency in managing technology-based transformation projects.
- Exceptional communication and stakeholder management skills.
- Resilience and adaptability in a fast-paced, regulated business environment.
- Minimum 5 GCSEs (or equivalent) including Maths and English.
Benefits:
- Highly competitive salary up to £40,000 depending on skills and experience.
- 35 hour working week Monday - Friday.
- 25 days annual leave plus bank holidays.
- Discretionary bonus scheme.
- Death in service - 4x annual salary.
- Pension contributions 4% employer, 5% employee.
- Employee Assistance Programme.
- Various wellbeing and social events throughout the year.
Interested? Then APPLY now for immediate consideration.
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Manager
✨Tip Number 1
Familiarise yourself with the latest software and technology trends in the collections industry. Being tech-savvy is crucial for this role, so showcasing your knowledge of relevant tools during interviews can set you apart.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in operations and technology. Attend industry events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led technology implementations or operational improvements in previous roles. This will demonstrate your hands-on experience and strategic thinking to potential employers.
✨Tip Number 4
Research the company’s current systems and any recent technology upgrades they’ve made. Tailoring your conversation around their specific needs and challenges during interviews can show your genuine interest and proactive approach.
We think you need these skills to ace Collections Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations leadership, particularly in FCA-regulated environments. Emphasise your track record with software implementation and systems integration.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and innovation in collections management. Mention specific examples of how you've driven operational improvements and your approach to data-driven decision-making.
Highlight Key Skills: Clearly outline your skills in leadership, compliance, and stakeholder management. Use bullet points to make these stand out, ensuring they align with the job requirements listed in the description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Vero HR
✨Showcase Your Tech Savvy
As a Collections Manager, you'll need to demonstrate your comfort with technology. Be prepared to discuss specific software you've implemented or systems you've integrated in previous roles. Highlight any innovative solutions you've introduced that improved operational efficiency.
✨Emphasise Data-Driven Decision Making
Since the role involves data migration and performance analytics, be ready to share examples of how you've used data to drive decisions. Discuss any tools or methodologies you’ve employed to analyse performance metrics and how they influenced your strategies.
✨Demonstrate Leadership Skills
This position requires strong leadership abilities. Prepare to talk about your experience in managing teams, especially in a regulated environment. Share instances where you inspired or developed your team members, focusing on how you fostered a culture of compliance and continuous improvement.
✨Prepare for Stakeholder Management Questions
Given the importance of building relationships with external partners, think of examples where you've successfully managed stakeholders. Be ready to discuss how you navigated challenges and maintained effective communication to achieve common goals.
