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- Tasks: Lead the design and management of loan processes for a top banking institution.
- Company: Join a leading commercial bank known for innovation and employee development.
- Benefits: Enjoy hybrid working, strong career progression, and extensive training opportunities.
- Why this job: Tackle complex challenges while enhancing customer experiences in a dynamic environment.
- Qualifications: 1+ years in process management; lean or six sigma certification preferred.
- Other info: Must be eligible to work in the UK without sponsorship.
The predicted salary is between 42000 - 56000 £ per year.
MERJE is seeking a highly skilled Principle Process Manager for a leading commercial banking institution. This role requires expertise in process management, customer-focused thinking, and change management within a regulated credit environment. The successful candidate will design and manage loan processes, drive continuous improvement, and work cross-functionally with product and engineering teams.
This company is a prominent player in the commercial banking sector, known for its commitment to transformation and innovation. They offer strong career progression opportunities and invest heavily in employee development through their university training programmes and external providers.
The Principle Process Manager will be responsible for designing and managing loan processes, ensuring great customer outcomes while driving operational efficiency. This role offers the opportunity to work on complex problems, identify improvement opportunities, and collaborate with servicing and strategy teams to deliver the company's roadmap.
Key Responsibilities:- Create end-to-end processes to deliver excellent customer experiences and outcomes
- Design processes to improve cross-functional operational efficiency
- Identify and mitigate business risks, ensuring appropriate controls are in place
- Monitor key performance metrics and share insights with stakeholders
- Lead problem resolution when process breakdowns occur
- At least 1 year of process management experience, ideally with lean or six sigma certification
- Experience in a regulated credit environment, preferably with knowledge of loan procedures and regulations
- Strong stakeholder management skills and ability to work cross-functionally
- Experience in managing risks and building controls
- Excellent problem-solving skills and attention to detail
If you're passionate about process improvement and customer-centric solutions, apply now for this exciting Principle Process Manager position!
Applicants must be located and eligible to work in the UK without sponsorship.
Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.
If you would like this job advertisement in an alternative format, please contact MERJE directly.
Contact Detail:
MERJE Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principle Process Manager
✨Tip Number 1
Familiarise yourself with the specific loan processes and regulations relevant to the commercial banking sector. Understanding these intricacies will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the banking and process management fields. Attend industry events or join online forums to connect with others who can provide insights into the company culture and expectations for the Principle Process Manager role.
✨Tip Number 3
Prepare to discuss your experience with continuous improvement methodologies like Lean or Six Sigma. Be ready to share specific examples of how you've successfully implemented these practices in previous roles.
✨Tip Number 4
Showcase your stakeholder management skills by preparing examples of how you've effectively collaborated with cross-functional teams. Highlighting your ability to communicate and resolve issues will be key in demonstrating your fit for this position.
We think you need these skills to ace Principle Process Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in process management, particularly in a regulated credit environment. Emphasise any lean or six sigma certifications and specific achievements that demonstrate your ability to improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for process improvement and customer-centric solutions. Mention how your skills align with the responsibilities of the Principle Process Manager role and provide examples of past successes in similar positions.
Highlight Stakeholder Management Skills: Since strong stakeholder management is crucial for this role, include specific examples in your application that showcase your ability to work cross-functionally and manage relationships effectively.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including instances where you identified issues in processes and successfully implemented solutions. This will show your potential employer that you can handle complex problems effectively.
How to prepare for a job interview at MERJE Ltd
✨Showcase Your Process Management Skills
Be prepared to discuss your experience in process management, particularly in a regulated credit environment. Highlight specific examples where you've designed or improved processes, and how these changes positively impacted customer outcomes.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on delivering excellent customer experiences, think of instances where you prioritised customer needs in your previous roles. Be ready to explain how you balanced operational efficiency with customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle process breakdowns or challenges. Prepare a few scenarios where you successfully resolved issues, detailing your approach and the results achieved.
✨Understand the Company’s Vision
Research the company’s commitment to transformation and innovation in the banking sector. Be ready to discuss how your values align with theirs and how you can contribute to their goals, especially in terms of process improvement and collaboration.
