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- Tasks: Help customers via phone and email in English and Dutch, ensuring a positive experience.
- Company: Join TJX Europe, a Fortune 100 company and leading off-price retailer.
- Benefits: Enjoy discounts, subsidised gym membership, and a vibrant campus with great facilities.
- Why this job: Be part of a fun, supportive team focused on personal growth and social impact.
- Qualifications: Fluent in English and Dutch; self-motivated and a great listener.
- Other info: Fixed-term contract until January 2026, with full-time and part-time options available.
The predicted salary is between 24000 - 36000 £ per year.
At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact.
Could you be one of our Customer Service Associates? As the world’s leading off-price retailer of clothing and homeware worldwide, we’re all about putting our customers first. Everyone’s aim is to provide them with a positive and memorable experience.
In this role, you’ll be advising customers via telephone and email, using English and Dutch languages. You’ll need to be self-motivated, a great listener, and driven to make a difference. If you love helping people, this could be the job for you.
In return, you’ll get an in-depth programme of training when you start, plus all the great on-site facilities of our Watford Campus, including:
- 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends
- Subsidised gym membership at The Club, our state-of-the-art gym and wellness centre
- Loads of catering options across our campus, serving healthy and delicious choices every day
- Campus spaces available for associates to relax, study, or play, including our rooftop terrace and Games Lounge
- The learning space, a calm and reflective area for associates to focus on their development
- Regular team social events including go home early days during Summer
Job Specifics:
- Fixed term contract that will run until the end of January 2026
- Full time contract offering 37.5 hours per week
- Part time contracts offering 20 hours per week
- Shifts are Monday to Friday 9-5 outside of peak trading months, with teams working 1 in every 3 weekends (Saturday & Sunday)
- During peak trading months (October, November & December), the team extends their opening hours and offers 3 rotating shifts on a weekly basis (8:00 - 16:00, 9:00 - 17:00 & 11:00-19:00)
- We offer 2 weeks of full-time training to help get you job ready before starting your contracted hours
- No relocation package, please consider how you would relocate when applying as the role is office based
Want a new role you won’t just like but love? Apply now. We strive to provide opportunities for growth, recognition, and a competitive salary and benefits package. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
Address: 73 Clarendon Road, Location: EUR Home Office Watford GB
Dutch Bilingual Customer Services Advisor employer: The TJX Companies, Inc.
Contact Detail:
The TJX Companies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Bilingual Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the company culture at TJX Europe. They value diversity and collaboration, so showcasing your ability to work well in a team and adapt to different environments can set you apart during the interview.
✨Tip Number 2
Brush up on your Dutch language skills, especially in customer service contexts. Being able to demonstrate fluency and confidence in both English and Dutch will be crucial for this role, so consider practicing common customer service scenarios.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you made a positive impact on a customer's experience, as this will highlight your suitability for the role and your passion for helping others.
✨Tip Number 4
Research the benefits and training opportunities offered by TJX Europe. Being knowledgeable about what they provide can help you articulate why you want to join their team and how you plan to take advantage of these resources for your personal development.
We think you need these skills to ace Dutch Bilingual Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you used both English and Dutch. Emphasise skills like communication, problem-solving, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to connect with customers. Mention specific examples of how you've made a positive impact in previous roles.
Showcase Language Skills: Since the role requires bilingual communication, clearly indicate your proficiency in both English and Dutch. You might want to include any relevant certifications or experiences that demonstrate your language skills.
Highlight Your Motivation: In your application, express why you want to work for TJX Europe specifically. Mention their commitment to diversity, growth opportunities, and the positive work culture that excites you about joining their team.
How to prepare for a job interview at The TJX Companies, Inc.
✨Brush Up on Your Language Skills
Since this role requires advising customers in both English and Dutch, make sure to practice your language skills. Be prepared to demonstrate your fluency during the interview, perhaps by answering questions in both languages.
✨Showcase Your Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate Your Listening Skills
As a Customer Services Advisor, being a great listener is crucial. During the interview, show that you can listen actively by summarising what the interviewer says and responding thoughtfully.
✨Research TJX Europe
Familiarise yourself with TJX Europe's values, culture, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
