Office Manager

📌 *Office Manager – Ground Operations | Heathrow (Terminal 4 HQ)*

Location: Heathrow Airport – Terminal 4 (Head Office)

Contract type: Permanent, Full-time, 40 hours/week (including occasional early/evening shifts)

Salary: Competitive (depending on experience) + benefits

_About Us_

We’re a leading ground operations provider at Heathrow, delivering ramp, passenger, cleaning and support services . Our commitment to safety, operational excellence, and customer satisfaction drives everything we do.

*Role Overview*

As our Office Manager, you’ll support the Terminal 4 management team in delivering efficient, compliant, and professional back-office operations across finance, administration, and facilities.

*Key Responsibilities*

\\t•\\tOversee comprehensive office operations: travel arrangements, POs, meeting coordination, document production, and stock management

\\t•\\tManage uniforms, PPE, and logistics to support ramp and passenger services teams

\\t•\\tMaintain attendance and time‑tracking systems; monitor labour costs and report metrics weekly

\\t•\\tAdminister office facilities: maintenance requests, vending, stationery, first aid, etc.

\\t•\\tEnsure regulatory compliance (Health & Safety, HAL) and adherence to internal policies

\\t•\\tOrganise and minute operational meetings; coordinate with airlines, third-party providers, and internal departments

\\t•\\tAct as HR/Finance liaison: process purchase orders, invoices, and reimbursements

\\t•\\tMonitor office environment; resolve issues with HVAC, equipment, furniture as necessary

\\t•\\tPromote company values: integrity, safety, collaboration, quality of service

*Essential Experience & Skills*

\\t•\\tProven administrative or office management experience (ideally in aviation/ground operations)

\\t•\\tStrong knowledge of Microsoft Office and office systems

\\t•\\tExperience with procurement processes, purchase orders, invoicing

\\t•\\tExceptional organisation, prioritisation and attention to detail

\\t•\\tExcellent communication – verbal, written, and minute-taking skills

\\t•\\tAbility to work autonomously and under pressure

*Desirable*

\\t•\\tUnderstanding of airport and security procedures

\\t•\\tPrior exposure to HR / finance systems

\\t•\\tExperience supporting operational teams in a high-pressure environment

*Benefits*

\\t•\\tCompetitive salary

\\t•\\tHealth & wellbeing support

\\t•\\tOpportunities for professional development

\\t•\\tEngagement in aviation industry events

*How to Apply*

Please submit your CV to info@vipfirst.co.uk with a tailored cover letter highlighting your office/operations support experience in a fast-paced, regulated environment.