Team Leader

We are currently recruiting a Community Care Team Leader to support and lead a team of Community Care Drivers with new contracts we have in the Bristol, Swindon and Gloucester areas. The Team Leader will support the Operations Manager with the “day to day” operational delivery in support of EMED goals, with a clear focus on performance delivery. Ensuring all quality and governance requirements meet objectives and performance targets.

Contract: Permanent

Hours: 42.5 hours per week

Shift Pattern: Monday to Friday, variable hours with some requirement to be on-call

Location: Bristol - with travel to Swindon and Gloucester

What benefits can you expect?

• £13.00 per hour
• Overtime
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Unlimited mental health consultations.
• Unlimited physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Role Responsibilities

• Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Community Care Assistants from base.
• Compliance – Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
• Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
• Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
• KPIs – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
• Budgets – Assist the Contract Manager to ensure the effective management of all resources.
• People Management – Conduct probationary reviews with Community Care Assistants in line with Company policy.
• Employee Relations Support – Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.
• Recruitment – Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.
• Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
• Ad-hoc – Attend weekly management meetings, providing suitable data as required. Provide the Contract Manager with data in a timely manner. Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.
• Health and Safety – Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.
• Diversity – Be an ambassador for diversity.
• Hours and Environment – Be visible and maintain a physical presence across the contract.

What are we looking for?

• A minimum of one year recent management/supervisor experience.
• The ability to build strong, effective relationships with colleagues and stakeholders at all levels.
• Meticulously organised with a proven track record of successfully reaching deadlines.
• A full valid UK driving licence, with less than 3 penalty points.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Our Values

• Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
• Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
• Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
• Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.