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- Tasks: Support core business applications and provide user assistance for the ERP system.
- Company: Join a diverse company that values equal opportunity and specialises in IFS ERP recruitment.
- Benefits: Enjoy a collaborative work environment with opportunities for training and development.
- Why this job: Be part of a team that promotes best practices and continuous improvement in tech support.
- Qualifications: A-levels or equivalent required; experience in ERP support is a plus.
- Other info: High interest in this role means you should apply quickly!
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a proactive and detail-oriented Junior Application Support Analyst to join our clients internal Systems Department, supporting core business applications and ensuring seamless operations across the organisation.
Key Responsibilities:
- Provide 1st and 2nd line user support for issues related to the ERP system (IFS).
- Respond to user queries promptly and effectively to ensure a high level of service.
- Troubleshoot application issues using documentation and support resources.
- Manage software user accounts and system access in coordination with team members.
- Develop and execute test plans for system upgrades and support process validation.
- Monitor and manage incident tickets, including liaising with external partners where needed.
- Assist with user onboarding and training; create and maintain user guides and documentation.
- Promote best practices across the business systems environment.
- Participate in cross-functional process reviews to support continuous improvement.
- Escalate unresolved issues to senior team members or IT leadership as required.
Candidate Profile:
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Excellent attention to detail and communication skills.
- A-levels or equivalent qualifications are required.
- Previous experience in ERP or systems support (especially IFS) is highly desirable.
This company is an equal opportunity employer and values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Junior Application Support Analyst employer: GoLive Recruitment
Contact Detail:
GoLive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Analyst
✨Tip Number 1
Familiarise yourself with the IFS ERP system, as having a solid understanding of its functionalities will give you an edge. Consider exploring online resources or forums where users discuss common issues and solutions related to IFS.
✨Tip Number 2
Brush up on your troubleshooting skills by practising with common application support scenarios. This will help you respond effectively to user queries and demonstrate your problem-solving abilities during any interviews.
✨Tip Number 3
Network with professionals in the application support field, especially those who work with ERP systems. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your attention to detail and communication skills in your conversations. Think of specific examples from your past experiences that showcase how you've successfully managed user support or documentation tasks.
We think you need these skills to ace Junior Application Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Junior Application Support Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have previous experience in ERP or systems support, especially with IFS, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit and how you can contribute to their internal Systems Department.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at GoLive Recruitment
✨Know Your ERP Systems
Familiarise yourself with ERP systems, particularly IFS, as this role heavily involves supporting such applications. Be prepared to discuss any previous experience you have with ERP systems and how you've resolved issues in the past.
✨Demonstrate Communication Skills
Since the role requires responding to user queries and providing support, showcase your communication skills during the interview. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Showcase Attention to Detail
Highlight your attention to detail by discussing specific examples where this skill has helped you in previous roles. This is crucial for troubleshooting application issues and managing incident tickets effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've successfully managed user support issues or improved processes, and be ready to explain your thought process.
