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- Tasks: Support the Roadside Operations with data management, recruitment, and administrative tasks.
- Company: Join The AA, a trusted UK brand offering diverse services to millions.
- Benefits: Enjoy hybrid working, 25 days leave, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team that values creativity and continuous learning.
- Qualifications: Strong communication skills, proactive mindset, and ability to manage priorities required.
- Other info: Diversity is celebrated here; everyone is encouraged to apply!
The predicted salary is between 22700 - 33000 £ per year.
Location: Basingstoke (hybrid working 3 office days per week)
Employment Type: Full time permanent
Salary: £28,700.04 plus up to 10% annual bonus
Hours: 36.25 hours per week Monday-Friday
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team.
This is the job
The key purpose of this role is to provide expert administrative support for the varied and ever-evolving aspects of the Outdoor Roadside Operation. While the role has core daily responsibilities, the post holder must be adaptable, proactive, and ready to respond to the shifting demands of the operation, ensuring efficient and seamless support. A flexible approach, strong problem-solving skills, and the ability to manage changing priorities are essential for success in this dynamic position.
What will I be doing?
- Accurately collecting and processing data on bespoke AA Roadside Operations systems and Microsoft 365 applications.
- Responsible for the day-to-day activities associated with the Recruitment and Onboarding of new employees.
- Liaising with managers at all levels, resolving resource and support queries in a professional and timely manner.
- Ensuring timely coordination to financial activities: invoice processing.
- Providing ad hoc support to the RODLT, including meeting arrangements, note taking, action logs, composing of letters etc.
- Gathering and analysing information to support the decision making with the contravention and NIPs process.
- Continuously seeking to improve/update multistep processes building knowledge in Microsoft 365 applications.
What do I need?
- Strong verbal and written communication skills, with the ability to relate to others easily and maintain a polite, approachable manner.
- Ability to take initiative while thriving in a team-oriented environment.
- A proactive, positive mindset with the confidence to think and act independently.
- Flexibility in handling multiple priorities within a busy team, ensuring deadlines are met.
- Capability to manage sensitive and confidential information in line with the Data Protection Act.
- A customer-focused approach, committed to exceeding expectations and going the extra mile.
- A commitment to continuous learning and applying knowledge to support others.
- Enthusiasm for working with one of Britain’s most recognised and dynamic brands.
- A motivated and ‘can do’ attitude, always willing to go above and beyond.
- A positive, proactive approach while knowing when to seek guidance.
- Ability to apply creativity and intent to achieve goals.
- A willingness to learn, grow, and excel in the role.
Additional information
Benefits include:
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Road Operations Support Coordinator employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Operations Support Coordinator
✨Tip Number 1
Familiarise yourself with Microsoft 365 applications, as this role heavily relies on them. Consider taking a short online course or tutorial to boost your skills and demonstrate your proactive approach.
✨Tip Number 2
Showcase your problem-solving abilities by preparing examples of how you've successfully managed changing priorities in previous roles. This will highlight your adaptability, which is crucial for the position.
✨Tip Number 3
Network with current or former employees of The AA to gain insights into the company culture and expectations. This can help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your customer-focused mindset during the interview. Think of specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with The AA's values.
We think you need these skills to ace Road Operations Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Road Operations Support Coordinator role. Emphasise your administrative support experience, problem-solving abilities, and familiarity with Microsoft 365 applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description that resonate with you, such as your proactive mindset and ability to manage multiple priorities.
Highlight Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with various stakeholders.
Showcase Adaptability: In your application, illustrate your flexibility and adaptability by sharing experiences where you successfully managed changing priorities or responded to unexpected challenges in a professional manner.
How to prepare for a job interview at The AA
✨Show Your Adaptability
In this role, adaptability is key. Be prepared to discuss examples from your past where you've successfully managed changing priorities or responded to unexpected challenges. This will demonstrate your ability to thrive in a dynamic environment.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are essential for this position. During the interview, make sure to articulate your thoughts clearly and provide examples of how you've effectively communicated with team members or clients in previous roles.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Prepare to share specific instances where you've identified issues and implemented solutions, especially in administrative or operational contexts. This will showcase your proactive mindset.
✨Emphasise Customer Focus
A customer-focused approach is crucial for success in this role. Be ready to discuss how you've gone above and beyond to meet customer needs in previous positions, as well as your commitment to exceeding expectations.
