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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and technical support.
- Company: Work with a leading international DIY brand known for quality products.
- Benefits: Enjoy a full-time hybrid role with flexible working options.
- Why this job: Build relationships, solve problems, and make a real impact in customer satisfaction.
- Qualifications: 1-2 years of customer service experience; IT skills are a plus.
- Other info: Fluency in Spanish is a bonus but not required.
The predicted salary is between 28800 - 43200 £ per year.
Sue Ross Recruitment are working with a leading international company, who are manufacturers of a well-known DIY brand. They are currently recruiting for a Customer Service Representative to join their busy customer service team. This is a full-time hybrid role. You will be responsible for providing first class customer service and technical guidance, supporting both internal and external customers.
Responsibilities may include:
- Receiving customer orders via incoming mail, telephone, and/or electronic contact regarding the organisation's products and/or services.
- Ensuring all orders received are entered into the ERP by order cut-off time.
- Resolving questions and complaints within set timeframes.
- Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
- Identifying customer issues that need to be escalated to management in a timely fashion.
- Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responding to questions and concerns.
- Building relationships with internal departments to ensure best service to end customers is achieved.
Required Skills and Experience:
- 1-2 years of progressive customer service experience.
- Providing high standards of customer service.
- Resolving customer problems and concerns.
- Working with other departments and divisions.
- IT skills; ERP (SAGE and/or SAP beneficial), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
- Having a positive influence in the team.
- Fluency in Spanish would be highly advantageous but is not essential for this role.
Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their DIY brand will not only help you answer customer queries more effectively but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your ERP skills, especially if you have experience with SAGE or SAP. Being able to demonstrate your proficiency with these systems can set you apart from other candidates.
✨Tip Number 3
Practice your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues, as this will be crucial in showcasing your ability to handle similar situations in this role.
✨Tip Number 4
If you speak Spanish, make sure to highlight this skill. Even though it's not essential, it could give you an edge in connecting with a broader range of customers and enhancing the team's capabilities.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you provided technical guidance or resolved customer issues. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with ERP systems and how you can contribute to building customer relationships. Be sure to address the key duties outlined in the job description.
Showcase Your IT Skills: Since the role requires IT skills, particularly with ERP systems and Microsoft Office, mention any relevant experience you have with these tools. If you have worked with SAGE or SAP, be sure to highlight that.
Prepare for Potential Questions: Think about common customer service scenarios and how you would handle them. Be ready to discuss your problem-solving skills and how you've positively influenced your team in past roles.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Know the Company and Its Products
Before your interview, take some time to research the company and its well-known DIY brand. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Be prepared to share specific examples from your previous experience that highlight your ability to provide high standards of customer service. Think about situations where you resolved customer problems or built strong relationships with clients.
✨Familiarise Yourself with ERP Systems
Since the role involves working with ERP systems like SAGE or SAP, it’s beneficial to brush up on your knowledge of these tools. If you have experience with them, be ready to discuss how you've used them in past roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common customer service challenges, such as dealing with a difficult customer or managing multiple orders under tight deadlines.
