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- Tasks: Be the friendly face for guests, managing check-ins and promoting hotel services.
- Company: Join Aimbridge Hospitality EMEA, part of a global brand with over 1,600 hotels worldwide.
- Benefits: Enjoy hotel discounts, Wagestream pay access, and 24/7 employee assistance.
- Why this job: Work in a vibrant team that values quality service and guest satisfaction.
- Qualifications: A passion for hospitality and a vibrant personality are essential.
- Other info: Position based at Radisson Blu Cardiff, perfect for those who love engaging with people.
The predicted salary is between 24000 - 36000 £ per year.
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.
What is in it for you? As part of the Aimbridge team, you will have access to a suite of benefits including:
- Hotel discounts across the portfolio – staff rates and up to 50% discount on food & beverage and spa services
- Wagestream – stream up to 40% of your pay as it is earned and set up automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
A day in the life of… As a Front Office Associate, you will be the first and last point of contact for our guests, ensuring a smooth check-in/out process. You will keep the Front Office Manager informed of relevant guest feedback and collaborate with other departments. Maximize room occupancy and promote hotel services and facilities through up-selling techniques. Ensure compliance with hotel security, fire regulations, and all health and safety legislation. Based at Radisson Blu Cardiff, you will be part of a passionate team that values quality over clock-watching.
What do we need from you? You should be passionate about delivering an exceptional guest experience and embody our brand standards. We believe personality is key, so a vibrant personality and a flair for hospitality are essential.
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Associate
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality and its portfolio of hotels. Understanding their brand values and the specific services they offer will help you align your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you articulate how you would handle various guest situations, showcasing your vibrant personality and flair for hospitality.
✨Tip Number 3
Network with current or former employees of Aimbridge Hospitality on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Prepare specific examples of how you've successfully handled guest interactions in the past. Highlighting your ability to deliver exceptional experiences will resonate well with the hiring team and demonstrate your suitability for the Front Office Associate role.
We think you need these skills to ace Front Office Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Front Office Associate. Tailor your application to highlight relevant experiences that demonstrate your ability to deliver exceptional guest experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service roles. Highlight any specific achievements, such as improving guest satisfaction scores or successfully managing guest feedback.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your understanding of Aimbridge Hospitality's values. Mention why you want to work at Radisson Blu Cardiff specifically and how your personality aligns with their brand standards.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at Aimbridge Hospitality
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Up-Selling Skills
Since the role involves promoting hotel services, prepare to discuss any previous experience with up-selling. Think of scenarios where you successfully encouraged customers to purchase additional services or products.
✨Familiarise Yourself with Hotel Operations
Research Aimbridge Hospitality and its portfolio of hotels. Understanding their brand values and services will help you align your answers with what they are looking for in a Front Office Associate.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various guest situations. Practice responses to common scenarios, such as dealing with difficult guests or managing busy check-in times, to showcase your problem-solving skills.
