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- Tasks: Assist customers with travel money needs and process foreign exchange transactions.
- Company: Travelex is a leading provider of foreign exchange, simplifying access to international money since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and up to 25 days holiday.
- Why this job: Join a dynamic team, make a difference, and help customers enjoy stress-free travel experiences.
- Qualifications: Numerical proficiency and excellent communication skills are essential; a desire to succeed is a must.
- Other info: Flexible shifts available; potential for overtime and monthly bonuses based on performance.
Job Type: Permanent, Part Time
Salary: £13 hour + On Target Earnings up to 7.5% of base salary
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly Rota.
A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance.
Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice.
A wide range of employee discounts provided by Bravo Benefit.
Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days.
Opportunity to earn up to 7.5% monthly bonus on top of base salary for hitting targets.
As an integral part of the ASDA Travel Money Team, you’ll be supporting customers with all their Travel Money needs, from Travel Money to products, and offering great rates.
What will you be doing?
- Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination.
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused.
- Utilising your keen eye for detail to process daily online FX request and deliveries.
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
What do I need to have?
- Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily.
- Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
What does the interview process look like?
- Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
- Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that you’ll complete.
- Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
- Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current rates. Being knowledgeable about currency conversion will not only impress during your interview but also help you engage confidently with customers.
✨Tip Number 2
Practice your numerical skills, as you'll need to handle cash and perform conversions accurately. Consider doing some quick mental maths exercises to boost your confidence before the numerical test in the interview.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully built relationships with customers in the past. This will demonstrate your ability to nurture connections, which is key for this role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires various shifts, highlighting your availability and willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Travelex is looking for in a Retail Sales Assistant.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and handling cash. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet targets.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and travel. Mention why you want to work for Travelex specifically and how you can contribute to their mission of providing exceptional service.
Prepare for Numerical Assessments: Since the role involves handling large amounts of cash and currency conversion, practice basic numerical skills. Be ready to demonstrate your proficiency during the interview process, as there will be a numerical test.
How to prepare for a job interview at Travelex
✨Brush Up on Your Numbers
Since you'll be handling large amounts of cash and currency conversions, make sure to practice basic numerical skills. Familiarise yourself with common currency exchange rates and calculations to impress during the numerical test.
✨Showcase Your Communication Skills
As a Retail Sales Assistant, building relationships with customers is key. Prepare examples of how you've successfully communicated with customers in the past, highlighting your listening skills and ability to understand their needs.
✨Demonstrate Your Passion for Customer Service
Travelex values exemplary service, so be ready to discuss why you care about providing great customer experiences. Share stories that showcase your dedication to helping others and how you’ve gone above and beyond in previous roles.
✨Research Travelex and Its Products
Familiarise yourself with Travelex's services and products before the interview. Understanding their offerings will help you tailor your responses and show that you're genuinely interested in becoming a part of their team.
