Hotel Receptionist

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We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.

Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.

Key Responsibilities:

Greet and check in guests, ensuring a smooth and efficient arrival experience

Handle guest inquiries, both in person and over the phone/email

Process reservations, payments, and check-outs accurately

Assist guests with information about the hotel, local area, and available services

Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction

Handle any guest issues or complaints with professionalism and empathy

Maintain a tidy and presentable reception area at all times

About You:

Friendly, approachable, and customer-focused

Excellent communication and interpersonal skills

Previous experience in a front-of-house or customer service role is desirable, but full training will be provided

Confident using computer systems; previous experience with hotel booking systems is an advantage

Able to work flexible shifts, including weekends, evenings, and public holidays

A team player who can also work independently

Job Description

Join Our Team at Mercure Bridgwater!

We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.

Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.

Key Responsibilities:

• Greet and check in guests, ensuring a smooth and efficient arrival experience

• Handle guest inquiries, both in person and over the phone/email

• Process reservations, payments, and check-outs accurately

• Assist guests with information about the hotel, local area, and available services

• Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction

• Handle any guest issues or complaints with professionalism and empathy

• Maintain a tidy and presentable reception area at all times

About You:

• Friendly, approachable, and customer-focused

• Excellent communication and interpersonal skills

• Previous experience in a front-of-house or customer service role is desirable, but full training will be provided

• Confident using computer systems; previous experience with hotel booking systems is an advantage

• Able to work flexible shifts, including weekends, evenings, and public holidays

• A team player who can also work independently

Additional Information

We’re offering:-

· Competitive salary £26,707 per year based on a 40 hours week, paid overtime and share of service charge

· Up to 4 Free nights in Accor Hotels for every year of your employment

· Discounted rooms in all Accor Hotels Worldwide

· Discounted rate at all Legacy Hotels

· 15% Off your final bill in every Accor Restaurant or Bar

· 35% Discount in all MPW Restaurants

· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.

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