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- Tasks: Welcome guests and ensure a smooth check-in experience while handling inquiries and reservations.
- Company: Join the friendly team at Mercure Bridgwater, part of the Accor Hotels family.
- Benefits: Enjoy competitive pay, free hotel nights, discounts, and access to exclusive employee perks.
- Why this job: Be the first smile guests see and make their stay memorable in a supportive environment.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn; experience is a plus.
- Other info: Flexible shifts available, including weekends and holidays, with full training provided.
The predicted salary is between 26707 - 37489 £ per year.
We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay. Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.
Key Responsibilities:
- Greet and check in guests, ensuring a smooth and efficient arrival experience
- Handle guest inquiries, both in person and over the phone/email
- Process reservations, payments, and check-outs accurately
- Assist guests with information about the hotel, local area, and available services
- Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Handle any guest issues or complaints with professionalism and empathy
- Maintain a tidy and presentable reception area at all times
About You:
- Friendly, approachable, and customer-focused
- Excellent communication and interpersonal skills
- Previous experience in a front-of-house or customer service role is desirable, but full training will be provided
- Confident using computer systems; previous experience with hotel booking systems is an advantage
- Able to work flexible shifts, including weekends, evenings, and public holidays
- A team player who can also work independently
Additional Information:
- Competitive salary £26,707 per year based on a 40 hours week, paid overtime and share of service charge
- Up to 4 Free nights in Accor Hotels for every year of your employment
- Discounted rooms in all Accor Hotels Worldwide
- Discounted rate at all Legacy Hotels
- 15% Off your final bill in every Accor Restaurant or Bar
- 35% Discount in all MPW Restaurants
- Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.
Hotel Receptionist employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Mercure Bridgwater will help you answer guest inquiries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Hotel Receptionist, you'll be interacting with guests from all walks of life, so being able to engage warmly and professionally is key.
✨Tip Number 3
Showcase your flexibility. Highlight your willingness to work various shifts, including weekends and holidays, as this is crucial in the hospitality industry.
✨Tip Number 4
Demonstrate your problem-solving abilities. Be prepared to discuss how you've handled difficult situations in the past, as this will show your capability to manage guest complaints effectively.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or front-of-house roles. Emphasise skills like communication, problem-solving, and teamwork, which are crucial for a Hotel Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention specific reasons why you want to work at Mercure Bridgwater and how your personality aligns with their friendly team.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as excellent communication, computer proficiency, and the ability to handle guest inquiries. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at AccorHotel
✨Show Your Warmth
As a Hotel Receptionist, your first impression is crucial. Make sure to greet the interviewer with a warm smile and a friendly attitude. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Know the Hotel
Familiarise yourself with Mercure Bridgwater and its services before the interview. Being able to discuss the hotel’s offerings and local attractions shows your enthusiasm and preparedness, which are key traits for this role.
✨Demonstrate Communication Skills
Prepare to showcase your excellent communication skills during the interview. Practice answering questions clearly and confidently, and be ready to provide examples of how you've handled guest inquiries or complaints in the past.
✨Highlight Teamwork and Independence
The role requires both teamwork and the ability to work independently. Be prepared to discuss experiences where you successfully collaborated with others, as well as times when you took initiative on your own.
